Technical Engineer

1 day ago


Bournemouth, United Kingdom The Work Shop Full time

**Technical Engineer Bournemouth £26,000 per annum**

Do you have 1st and 2nd Line Support experience and looking for the opportunity to grow and progress within a well-established IT company?

Our client is a Software Development Company based in Bournemouth. Reporting to the Senior Technical Specialist they are looking for a Technical Engineer to join their friendly team.

**Duties & Responsibilities**:

- 1st line / 2nd line support for IT Helpdesk - Giving support to client via Telephone, Remote or on-site visits. Use of Teamviewer Software for remote access.
- Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets.
- Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of our on-site backups.
- Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.g., deploy new PC). Including configuration of Office 365 and Active Directory users where applicable.
- Preparing Quotes for clients - Hardware, Software and Services; in conjunction with Technical Specialist and Senior Technical Specialist.
- Any other duties commensurate with the post.

There can be some elements of out-of-hours working (overtime). As agreed with Senior Technical Specialist when required.

**Skills & Requirements**:
**Hardware**

PCs, Laptops, Tablets, Servers, network kit (Routers, Switches, VPN), NAS, backup devices (Tape, RDX, etc.). Knowledge of cabling is also helpful (e.g. wiring CAT5/6 cables, sockets).

**Software**

Experience in Microsoft Windows Products (at least 3 years):

- Office 365 - Administration and deployment.
- Windows Server (2012 onwards).
- VMWare vSphere.
- Desktop OS (Windows 7, 8, 10, 11).
- Office (2013, 2016 and Office 365).
- Max OSX (El Capitan onwards).
- Backup software (Backup Exec).
- Anti-Virus - (training can be given on this via ESET).
- Encryption - (training can be given on this via ESET).
- Sage installation (training can be given).

**Services**

Broadband (ADSL, FTTC).

Voice-over-IP (training can be given).

Other: - Use of own car for visits to clients, and clean driving licence - mileage paid at standard mileage rates.

**Training**

Hours are Mon - Fri, 9:00 am - 5:30 pm

20 days holiday + Bank holidays (Closed over Christmas)



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