Customer Service

3 weeks ago

Sheffield, United Kingdom Mina Full time

**Customer Service & Operations Executive**

**About us**

At Mina our mission is to accelerate the transition to electric vehicles by making paying for EV charging radically simple.

Mina is a small, ambitious technology startup which has seen significant success despite being just over 3 years old. We’ve secured a number of blue chip customers, and raised over £6.5m in investment. In February 2023, Mina was bought by our partners at Fleetcor and we are now 100% owned by the Fleetcor group. Mina forms a core part of Fleetcor’s global EV strategy.

Our award winning payments platform allows fleet managers to easily manage their EV charging wherever drivers charge - at home, on the road and at work.

As a group of people we’re passionate about sustainability, and helping to get more Zero Emission vehicles on the UK’s roads. We’re also a B Corp, and take the environment, diversity and inclusion seriously in our day to day work.

Mina is built on a principle of trust - it’s one of our values - and is core to how we treat each other and our customers. We’re building a culture unlike many other companies, where we believe supporting and trusting our team can help us to go further, faster and ultimately to change the world for the better.

**About you**

We’re looking for someone to join our busy Customer Service & Operations team.

Reporting to our Customer Service & Operations Team Leader, you will support them with the weekly operations tasks and will need to be methodical, with great admin skills and attention to detail.

Our customers love our service, and a big part of that is how we treat the drivers we work with every day. Ideally you’ll have experience in a customer service role, and you’ll love speaking to people.

**What you’ll be doing**

You’ll be supporting EV drivers as we onboard them onto the Mina platform, reaching out to those who are having problems getting on board, explaining the Mina solution and generally supporting admin tasks within the Operations team.

You will also be responsible for:

- Onboarding drivers, speaking to them ensuring they have their charger app downloaded and know the onboarding process.
- Chasing drivers that have partially or not completed onboarding.
- Researching energy tariffs in the market, updating our systems as they change.
- Data uploading and processing.
- Daily checking of charge point data, reaching out to drivers where there are issues.
- Picking up any ad hoc operations tasks as required, general admin tasks, updating spreadsheets etc.
- Assisting our Customer Success team to ensure we are hitting deadlines set to our customers.

Who we’re looking for
- You are energetic, chatty, organised, resilient and love working with people.
- You have 12 months experience in a customer service role, and enjoy the busy, unpredictable nature of customer service.
- You can manage your workload proactively and consistently hit deadlines.
- You are able to adapt to changing priorities and quickly switch tasks depending on urgency and business priorities.
- You have a passion for the environment, and you’re excited by the opportunity to work in a startup environment helping to switch drivers to electric vehicles.

**Location and hours**

Mina has a studio in Kelham Island, Sheffield, but you're free to work remotely, in the studio, or a bit of both, provided you are available for face to face collaboration when the need arises.

We also offer flexible working conditions, with core hours of 10-3 and a working week of 35 hours.

**Benefits**

The salary range for this role is £20,000 - £22,000 per annum, depending on experience.

We offer 25 days annual leave a year which you can take as and when you like - we don't expect you to ask for permission or approval. We also give you bank holidays off, plus we usually shut down for a week over Christmas.

Throughout the year we also offer a day for yourself to look after your wellbeing and a day to give back to volunteer at a charity of your choice.

You will have the opportunity to opt into our Westfield Health cover and we can help you make the switch to EV with a salary sacrifice scheme. We also match pension contributions up to 3%.

**Diversity & inclusion**

Mina is committed to develop and maintain a culture of diversity and inclusion. Having a diverse team of awesome people allows us to grow and learn together, in turn making our company stronger. Our inclusive culture allows us to be brave, be ourselves, find a way, care, and most importantly enjoy our work.

Our team includes graduates and non-graduates; some of us are former consultants; some have worked for huge, international companies; some have never worked in a startup before. As long as you have a passion for learning new things, we want to talk to you.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Flexitime
- On-site parking
- Work from home

Sc

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?The RoleAs one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate manner.Our advisors...

  • Customer Service Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Part Time Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Part Time Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Night Shift Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ We are looking for enthusiastic individuals to join our established team of** Passenger Assist & Refunds**! You would be responsible for positively engaging with our customers, providing exceptional customer service. Building strong rapport with passengers, empathising and...

  • Night Shift Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ We are looking for enthusiastic individuals to join our established team of** Passenger Assist & Refunds**! You would be responsible for positively engaging with our customers, providing exceptional customer service. Building strong rapport with passengers, empathising and...

  • Night Shift Customer Service Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    The Role Are you passionate about delivering excellent customer service?_We are looking for enthusiastic individuals to join our established team of Passenger Assist & Refunds You would be responsible for positively engaging with our customers, providing exceptional customer service. Building strong rapport with passengers, empathising and taking ownership...

  • Quality and Customer Response Officer

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...