Arc Ticketing Specialist

1 month ago

Heathrow, United Kingdom British Airways Full time

At British Airways, we take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world with Britain like no one else.

**In this exciting role you will provide expert ticketing support to our airports worldwide. You are the first point of contact for all airports, offering advice to front line staff supporting customers with ticketing needs. You will find solutions, respond to disruption and offer our service providers help, advice and guidance. You will deliver a seamless customer service experience 24/7, 365 days per year.**

**Key enablers**:

- Strong understanding of airport systems
- Specialised training
- Performance management tools
- Empowered to make decisions
- At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work._
- Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain._
- Job share may be considered.

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