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Refuge Case Management System Support Officer

4 months ago

London, United Kingdom Refuge Full time

**Location**

Head Office, London/Hybrid

**Role Overview**

We are recruiting for _a Case Management Support Officer_ to join our Performance & Quality team the scope on this job involves.

**Job Title: Refuge Case Management Support Officer**

**Location**: London
**Salary**: £30,381 per annum including London weighting
**Contract type**: Permanent

**Hours**:37.5 hours per week 9.00am - 5.30pm Monday - Friday

IMPACT is the casework management system developed specifically for Refuge to record the details of all clients referred to our services and the support Refuge offers to them. All frontline workers and managers use IMPACT to do their work.

The CMS Support Officer is responsible for supporting Refuges’ case management systems. This includes resolving technical issues, user training, collaborating with the external provider, ICARIS

**Responsibilities**
- Successfully resolve any technical issues that may arise daily, in a timely manner. This will involve communicating frequently with frontline workers to identify the issues and then to report them to ICARIS for their resolution
- Register, induct and train new members of staff on how to use IMPACT to record, edit and update their cases and create and maintain instruction documents.
- Work with the Data and Reporting team to perform data cleansing responsibilities, such as deleting duplicates.
- Attend meetings, participate in any development, and review work on IMPACT alongside REFUGE’s senior management team as well as external professionals and inform all IMPACT users of the processes and outcomes of these meetings.
- Facilitate and coordinate IMPACT user involvement meetings and feedback any suggestions from these meetings to the development and review meetings
- Be the first point of contact for any other IMPACT related queries and will be expected to communicate in writing and verbally with a wide range of people on a regular basis.
- Support Head of Data with review of Case Management system

**Benefits**

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.