Operations Manager

2 weeks ago

London, United Kingdom AVjobs Ltd Full time

**The Opportunity**
This is a great opportunity to work within a leading end-to-end audio-visual solutions provider as their Operations Manager.
Your role will be general management of day-to-day running of the Operations Department. You will oversee high-level HR duties for operations team, such as attracting talent and setting training standards. You will also analyse and improve organisational processes,and work to improve quality, productivity and efficiency.
**Role Description**
- Leadership and mentorship of operational direct reports.
- Escalation path as required for the operational team.
- Attend and chair weekly team meetings to understand key issues / risks.
- Attend and chair internal meetings for Sales to Operations handover.
- Meet with Project Managers to review project status and any other key issues.
- Meet with Service Engineers to review ticket status and any other key issues.
- Meet with Field Engineers to review ticket status and any other key issues.
- Drive revenue in line with sales order intake and budget expectations.
- Review reports to track project performance and financial health.
- Review and approve project budgets at project commencement with any supporting information, programmes, labour histograms sub-contractor quotes.
- Maintain the operations information held in the company's chosen system.
- Liaise with sales group to track new opportunities.
- Track project management loading and allocate projects to the project management team.
- Track service engineer loading and allocate tickets to the service team.
- Track field engineering loading and allocate tickets to the field engineering team.
- Approve all sub-contractor spend on projects through sub-contractor requisition forms.
- Fortnightly invoicing review with finance.
- Operations playbook implementation / continued adoption by team to ensure the framework is adhered to.
- Assisting the business with HR / disciplinary matters as required.

Based in SW London salary is neg.doe £50k-£60k plus benefits
**Your skills and experience**
- Can demonstrate extensive knowledge and understanding of project management principles.
- Can demonstrate strong leadership skills, mentoring others and working in collaboration with the business to achieve goals.
- Can demonstrate experience of leading a team.
- Can demonstrate extensive knowledge and understanding PL by department and office.
- Can demonstrate extensive knowledge and understanding of revenue, backlog, WIP, forecasting budget verses actual analysis.
- Can demonstrate extensive experience of sales engagement with regards to presales support.
- Strong presentation skills both internally and for external.
- Can demonstrate extensive knowledge and understanding of cost control on a project, programme and departmental level.
- Can demonstrate extensive knowledge and understanding of monitoring and controlling programme activities for key clients.
- Can demonstrate strong communication skills - key stakeholder expectation management both internally and externally.
- Can demonstrate strong written and verbal reporting functions internally to meet requirements of the business.

**The Organisation**
Our client is a well-established AV Digital Signage company. Theirs is a happy and friendlyteam with core values which help drive their ongoing success.
**The Recruiters

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