Receptionist

2 weeks ago


Bridgend, United Kingdom MyDentist Full time

We are currently seeking a full time Receptionist to join our dynamic and dedicated team in Bridgend

With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey. We support more than 4 million patients each year to get access to the care they need

**We offer a competitive package, where you will benefit from**:

- An achievable career development pathway, with unrivalled opportunities for progression
- Industry leading training and development; full induction and face to face customer service skills programme
- Access to our specialist online Academy for free and discounted courses
- Up to 25 days annual leave, plus bank holidays, with length of service
- Employee Assistance Programme, with confidential access to telephone support and counselling
- Healthcare cash plan and access to remote GP service
- Long service recognition scheme

**Receptionist Role and Responsibilities**

You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach at all times. Your role will include:

- Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
- Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
- Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
- Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
- Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Accurately update and protect patient information including on the patient electronic database
- Always adhering to mydentist policies and procedures
- Caring and compassionate, with a flexible approach
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Strong organisational skills in order to manage multiple tasks and process timelines
- Able to build strong relationships with colleagues
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer-based systems; experience of using R4 desired

**Salary**: £10.00-£10.50 per hour

Schedule:

- Monday to Friday

**Experience**:

- Reception: 1 year (required)

Work Location: In person

Reference ID: 442SH


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