Apprentice Customer Service Executive

6 months ago


Wellingborough, United Kingdom Montgomery Transport Group Full time

Apprentice Customer Service Executive - Boston - £5.28 per hour

Would you like to work for a market leader with ongoing training and development?

Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz franchise for 20 years, covering five retail sites and six fleet workshops.

Our team all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks and trailers, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

We currently have a position for an Apprentice Customer Service Executive at our depot in Boston

This position would suit a school/college leaver wishing to take their first steps into a customer facing role.
We require someone with masses of drive and enthusiasm.
Full training will be provided.

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance**Position**:Customer Service Representative

The Customer Service Representative will interact with customers to determine if they would like to make a purchase. This position requires a high level of customer service and communication skills. The CSR will be responsible for answering customer inquiries, processing orders, and ensuring that all shipping information is correct. They will also be responsible for managing the customer service process and ensuring that all customer requests are completed in a timely manner. The CSR will work directly with the manufacturer, distributor, and shipping department to ensure that all shipping details are accurate. This position requires attention to detail and a strong desire to help customers.

**Requirements**:

- High school diploma or equivalent required. Bachelor’s degree preferred.
- Previous customer service experience required.
- Must have excellent verbal and written communication skills.
- Must possess a professional demeanor and strong work ethic.
- Must be able to handle customer inquiries in a professional manner while maintaining a high level of patience and empathy.
- Must have the ability to multitask effectively in a fast-paced environment.
- Must be able to work independently as well as in a team environment.
- Must possess the ability to learn new software programs quickly.

Montgomery Transport Group is an equal opportunity employer committed to workforce diversity.

**Salary**: £5.28 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: ITV119



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