Emd Team Leader

4 weeks ago

Lincoln, United Kingdom East Midlands Ambulance Service NHS Trust Full time

The EMD Team Leader's are responsible for managing our EMDs on shift, this will involve working a range of days, nights, weekends including bank holidays on a rota basis which also includes a relief period. Managing EMD/Senior EMD performance to ensure they are meeting the approved trusts standards and to ensure our patients are receiving the best possible.

The role is full time and based at our Lincoln Emergency Operation Centre, working closely with Duty Manager and reportable to the Workforce Manager.

An opportunity has arisen for a full time position for an EMD Team Leader based at Bracebridge Heath Emergency Control Room in Lincoln.

The position requires the successful applicant to work within a professional environment which delivers a 24 hours service, 365 days a year. You would be required to work a 10 week rota pattern covering core shifts 24/7 with an element of unsocial hours.

The Team Leader is responsible for managing a team of emergency call takers within a busy Emergency Operations Centre ensuring calls are handled professionally & effectively delivering high customer service to our service users across the East Midlands & working closely with colleagues based at our Headquarters in Nottingham & external agencies.

The role requires the competence to manage teams of emergency call handlers through key performance indicators, sickness management, appraisal system, one to one discussions, statutory & mandatory training & professional conduct plus other elements relevant to the management position.

The EMD Team Leader is required to work closely with the management structure within the EOC & will report to the Duty Manager.

Full training will be provided through a mentoring process to ensure competency levels are achieved & will be monitored with support of line management.

Working for EMAS, you need to be flexible and have the ability to work under extreme pressure, dealing with life saving emergency's. The right person will have to be AMPDS trained and will be provided with full training.

As EMD Team Leader, the main responsibilities are managing the EMDs within the EOC on a daily basis, helping with emergency calls and answering 999 calls when required. Delivering audit feedbacks and monitoring KPIs, to support the EMDs within their role. Reporting to the Workforce Manager and helping manage sickness and staff welfare when required by the Workforce Manager.

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