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Epa Operations Officer/administrator

4 months ago

Sale, United Kingdom Training Qualifications UK Full time

**EPA Operations Officer/Administrator**

Permanent

Full Time

Location: Office - Sale, Manchester

**Salary**: £18,500 - £24,000

Reports to: EPA Operations Team Leader

**Overview**

Training Qualifications UK (TQUK) is a leading End-Point Assessment Organisation (EPAO), approved to deliver End-Point Assessment to Apprentices on an ever-growing number of Apprenticeship Standards.

This role is an expansion of an existing team that provides invaluable support to our growing number of customers and internal teams. You will be part of a team that is responsible for monitoring and maintaining quality controls and providing invaluable support.

An EPA Operations Officer is a process administrative role that is responsible for assisting with Apprentice submission reviews, assigning work to End-Point Assessors, system monitoring, and issuing Apprentice results. EPA Operations Officers are also responsible for delivering outstanding customer service.

This role requires someone who thrives on following set processes and being organised, with exceptional attention to detail. You will have the opportunity to build relationships with our customers and enjoy working as part of a forward-thinking team, and business that really makes a difference.

**Key responsibilities**
- Review evidence submissions of Apprentices progressing through Gateway to confirm End-Point Assessment readiness in line with regulatory requirements.
- Assign workloads to End-Point Assessors and IQAs.
- Issue Apprentice results, following quality control processes, including proofreading documents.
- Act as a liaison and quality control administrator that is focused on ensuring exam bookings are recorded and data is reviewed and maintained.
- Support with administration tasks and requests to support excellent customer service.
- Assist customers with the use of internal systems.
- Maintain an excellent working knowledge of TQUK’s products and services.

**Other responsibilities**
- Manage data: inputting, system filing, and monitoring.
- Liaise with other departments to support and enable a smooth customer journey.
- Ad-hoc admin duties, as required.

**Key characteristics**

Here are just a few of the essential softer skills you will need to successfully join our team:

- Be confident and ambitious with a “can do, will do” attitude.
- Be well motivated, enthusiastic, and able to work on your own initiative.
- Work well with others.
- Be passionate about education and the opportunities that it brings.
- Have a willingness to learn.
- Be courteous.
- Be willing to put the team first.
- Have sound IT skills.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you. *

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£24,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sale: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sale