Head of Technology Deployment

3 weeks ago

London, United Kingdom McDonald's Limited Full time

**The Opportunity**:
**Hybrid Working**
This role is based in our East Finchley office working 3 days in the office and 2 days remotely
**The Opportunity**
In this exciting opportunity you will lead on ensuring the restaurants software deployments are tested, planned and sequenced to minimise restaurant disruption. You will achieve this by frequent communication and engagement with our restaurants and deployment partners. The Head of Technology Deployment and Testing role will operate as a strategic leader within Technology and will ensure that there is a smooth deployment of all software and file management into our restaurants. The role holder will sponsor and provide leadership around continuous platform development and release management as well as adhoc programmes and projects in support of McDonalds growth plans. The role holder will also provide commercial leadership with a number of key partners in order to drive business value and appropriate governance.

**What will my accountabilities be?**
- Provide senior leadership within the Technology & Change function to foster a high-performing culture aligned with the company values
- Stay close to the business by building and maintaining strong franchisee relationships, particularly with those in the Technology Committee
- Provides ongoing coaching and mentoring to members of the Technology Deployment and Testing team, ensuring that the team have strong development plans and career progression and succession plans.
- Accountable for the smooth deployment of new platform/ product software into our restaurants
- Ensure that all restaurants software deployments are planned and sequenced to minimise restaurant disruption
- Accountable for communication and engagement with restaurants about the status and timing of their deployments
- Accountable for deployment readiness; ensuring restaurants &/or our partners complete the checks which need to be performed ahead of any deployment and accountable for ensuring these have been complete
- Works closely with the asset & configuration team to ensure that restaurants have the appropriate hardware and configuration for any new software deployments.
- Works closely with service operations to ensure there is a full feedback loop with regards any new software deployments to ensure ongoing continuous improvements in deployment quality and process
- Works closely with Global tech planning to ensure that any required defects are included and prioritised in overall market platform/product backlogs
- Works closely with the Digital team in marketing around feature and capability enablement that supports the overall digital strategy
- Accountable for all market-focused test activities and working with our partners to ensure we receive quality builds and releases
- Provides oversight for all LIT and MUAT testing across all projects and initiatives in the UK&I market
- Responsible for establishing and executing a testing strategy for the UK that:

- Maintains sufficient labs (physical and virtual) and which caters for full end-to-end integration
- Enables ongoing test improvement, automation and optimisation
- That appropriate tools and techniques are in place to support full functional and no-functional testing (including performance testing)
- Supports the development of talent and succession planning
- Set standards and hold our testing partners to account for their delivery
- Manage the Deployment & Testing G&A workbook and ensure robust financial governance is in place for segment and franchisee spend.

**What Team will I be a part?**
The Head of Technology Deployment & Testing operates as part of the Technology Leadership team.

**Who are my customers?**
Customers of this role will include:

- Our Franchisees
- Department Heads and Directors from across the market
- Global Technology colleagues in other McDonalds markets and those working in global and segment functions.
- Our partners & suppliers

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