Performance and Quality Officer

Administrator required on a permanent basis for this local charity.You will be assisting with the admin of performance information on the delivery of repairs and maintenance services.
Working closely with the Asset Manager and Contracts Manager planning the delivery of the compliance programmes.You will ensure timely receipt of compliance/safety certification with high levels of customer service.
Hours of work: 35 per week (Monday - Friday)
Location: North of Cambridge, with hybrid working arrangements, with a minimum of 4 days per month in the office.

**Salary**: £27,455pa
**Duties**:

- Support in the management and use of the housing databases
- Assist with providing performance information
- Assist with the data collection processes; analysis and reporting of performance information and management information.
- Assist with the validation processes of performance data
- Monitor the provision of information from contractors
- Attend regular monthly operational meetings
- Ensure customer complaints are responded to
- Investigate invoice queries

**Skills/experience required**:

- Previous administrative experience
- Previous customer focussed experience
- Excellent attention to detail

If you are interested please contact Julie Ottolangui today