Physiotherapy Administrator

Job Description

An exciting opportunity has arisen for a flexible and dynamic individual to join our Physiotherapy Department at West Midland Hospital. The successful post holder will assist in delivering a smooth and efficient administration service, working within a demanding but rewarding environment, contributing to patient care. You will ensure that patients’ appointments are booked in a timely and professional manner; using our Electronic Patient Records (EPR) system, Maxims. Providing the best service to our patients is vital and you will therefore be passionate about patient care and customer service.

In order to provide a patient focused service, an excellent telephone manner is essential as is the ability to work calmly under pressure and to use your initiative. You will have good administration skills and have the ability to organise and prioritise the workload whilst working under pressure. You will have proven experience in administration and customer service, excellent written and verbal communication skills.

**Responsibilities**:

- Provide a customer first approach in all activities including manning reception, answering the telephone and dealing with queries and complaints.
- Book appointments, manage clinic lists and enter data using MAXIMS
- Use Microsoft Office and excel to produce general letters and reports.
- Liaise with patients, GP’s and Consultants both face to face and on the telephone.

What you will bring with you:

- Experience in administration
- Excellent Communication Skills
- Computer Skills
- Strong attention to detail and accuracy
- The ability to make decisions and use your initiative
- Organised & well planned to ensure all deadlines are achieved
- A flexible and positive attitude
- Previous healthcare administration experience desirable.

We are looking for:

- A warm, considerate and empathetic character
- The ability to make decisions and use your initiative
- Strong communication skills
- A flexible and positive attitude
- A desire to progress and improve our services

**Benefits**:

- Access to the Ramsay Academy - genuine opportunities to grow, develop and specialise in your career
- Contributory pension scheme
- Free offsite parking and a subsidised staff restaurant
- Free uniform
- Access to our employee Discount Programme
- Wellbeing centre and access to 24/7 employee assistance line for free advice
- Free DBS checking
- Long service, Employee recognition and appreciation awards

About Us

West Midlands Hospital is one of the West Midland's leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre. Operating since 1988 the hospital has 29 private bedrooms, all with en-suite facilities.

By investing in advanced medical technology, the hospital offers a wide range of treatments and services. We have two theatres one with Lamina flow, and cover a wide range of surgical specialities; these include Orthopaedics, General surgery, Gynaecology, ENT, Ophthalmology, Cosmetic and urology. We also have a separate endoscopy suite.

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
- West Midlands and _
- Stourside Hospitals_
- are_
- committed to quality, equality and opportunity for all._

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.