Veterinary Receptionist

Do you have a passion for animals as well as providing excellent customer care?

About animal Trust

Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term. we recently achieved B Corp status, making us one of the pioneering veterinary practices in Europe and the largest veterinary group globally to be B Corp certified.

Our vision is clear: No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that individuals earning the Real Living Wage may encounter challenges in affording veterinary care when their pet falls ill. In response, we aim to assist. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need

Core Skills
- Responsive and fast paced worker
- Able to prioritise demand including busy phones and customer facing queuing
- Enthusiastic and motivated to provide a high level of customer service, while taking on a confident attitude
- Strong organisation skills, open, honest and trustworthy
- Pleasant manner, compassionate towards clients and pets
- Strong communicator and able to confidently communicate with staff of all levels _(Vet Nurses, Vets and Directors) _
- IT Literature and a fast learner
- Takes direction and can work from own initiative

Desirables
- Extensive customer experience on both phones and client facing
- Experience of fast task processing
- Experience working in a healthcare or similar emotionally charged settings

Job specifics:
Hours per week: 35.

Rota: 4 on 4 off basis working some weekends and Bank holidays

Shift times: 07:30 - 18:00hrs and 13:30 - 00:00hrs

**Salary**: £12PH

Annual Leave: 5.6 Weeks

**Job Type**: Part-time

Pay: £12.00 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

**Experience**:

- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person