Customer Service Advisor

1 month ago

Buckinghamshire, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,078 - £28,639

**Reference number**

BUC09754

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

Not applicable

**Date posted**

2 Aug 2023, 11 p.m.

**Application deadline**

17 Aug 2023

**Overview**:
Buckinghamshire Council is recruiting **Customer Service Advisors** to join our Customer Service Team. We have some excellent opportunities where you can put your outstanding customer services skills into action. It’s time to discover a customer service role with a difference - in an environment that’s as warm, friendly and caring as you are. It’s time to enjoy more variety, better rewards, innovative technologies and great support for your development.

**We are running an assessment day on the following dates**:
**Thursday 24**th** August at 9am**

**If you are passionate about providing excellent customer service, have good IT skills and would like to be considered, please apply**

**About us**:
Here at Buckinghamshire Council, we’re rethinking what tomorrow can bring for our communities. We’re driven to shape a better future for people in our county. That means making big changes - from increasing recycling, to improving social care and health education. People like you make a real difference, so we’ll develop your talent, reward your success and encourage you to grow with us. Working for Buckinghamshire is more than just a career. It’s a journey. So let’s get started.

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

Don’t just take it from us, here is what some of our new joiners have had to say:
“My onboarding experience has been great. The team here are really special and everyone has been so supportive and welcoming. The council are a fantastic organisation to work for and grow with; the benefits are good, the training is second to none and since starting in May, they have already reviewed our pay, awarded us with uplift payment’s and advertised numerous opportunities to grow within the department. I’m 31 years old and having worked in various roles and industries before, I finally feel like I’m starting my career”

“I have found the last few weeks since I started brilliant. Everyone is really happy to help (despite some probably easy questions being asked), nothing seems to be too much bother and everyone has been really welcoming”

“I can confirm that my experience has been positive. I have enjoyed the friendly, helpful and welcoming environment in the office and the positive and encouraging culture”

"It has been good to observe the emphasis on training and the range of training courses available for development opportunities. Thank you”

**About the role**:
Put simply, you’ll be the voice of Buckinghamshire Council. Our Customer Service Centre receives around 432,000 calls,50,000 Contact Us forms and 20,000 web chats every year, between 9.00 am and 5:30pm. We also offer a face to face function at our offices where we assist around 9,000 customers every year. In this varied and vital role, you’ll help us provide a helpful and reassuring response.

Our training will give you a host of specialist knowledge and skills. What’s more, we’ll support you to achieve a recognised, Level 2 Apprenticeship in Customer Service in your spare time. As we introduce new ideas, systems, and ways of working, you’ll enjoy the chance to evolve with us. You’ll also benefit from a highly competitive salary, with pay reviews that reward good performance.

In the Customer Service Centre we pride ourselves in giving our team exposure to the wide range of services provided by Buckinghamshire Council and facilitating career progression and are pleased to list social workers, team managers, data analysts, quality standards officers to name a few as our former colleagues who have developed from the start of their career in the Customer Service Centre.

Please see the attached job summary for further information on the role and person specification.

Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

**About you**:
Whether you’re seeking your first full-time role or looking to build on a great track record of customer service, you’ll fit right in here. Because you

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