Entry Level Deskside Analyst, Top Law Firm

4 weeks ago


Shoreditch, United Kingdom Precise Placements Full time

**Entry Level Deskside Analyst, Top Law Firm - Extremely Rare Chance to Break into IT and Legal**

This is an incredibly rare opportunity, we do not see many of these each year. This role can suit someone without an IT experience or perhaps just a few months who wants to build a career; There are a number of aspects which make this role unbelievable:

- Normally 1st line support is the first step in IT, but first line is outsourced so this role is straight into the more advanced and exciting deskside/2nd line support area
- Chance to break into the legal sector - this is one of the most sought after career choices due to the progression available (extremely hard to geta first law firm role)
- In one of the best law firms, continuous investor in technology working with the very best tech there is.

The firm's IT function is forward-looking and embraces newer technologies to support the firm’s strategic goals and ambitions whilst retaining a service-focused culture. The job holder's role will likely develop over time in line with the adoption of newprocess and technologies

Working within an ITIL framework and reporting to the end user computing manager, deskside support analysts are responsible for the processing and coordination of appropriate and timely responses to incident reports and other support requests, includingchannelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
**Key responsibilities will include**:

- Managing escalated IT incidents, problems and change requests on behalf of internal clients;
- Deliver a high quality, responsive support service with guidance at users’ desks;
- Build and update incidents, problems and changes in the service desk system (ServiceNow);
- Research, diagnose and troubleshoot a wide range of hardware and software issues;
- Assist the reception team with audio visual and video conference room support in the client meeting space;

**To be considered you must have**:

- A strong interest in IT preferably backed up by certificates
- Strong customer service skills
- A Bright, engaging and enthusiastic personality
- Genuine desire to work hard and proress


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