IT Support Service and Primary Services Network
1 month ago
**Vacancy Overview**:
Do you have a good understanding of IT infrastructure? Want to learn more about Network (switch) administration and Wireless Network administration? Then this might be just the job for you...
**Working Week**:
Mon - Fri 8.30 - 5pm (flexible at times)
**Detailed Job Description**:
No two days are the same on the helpdesk. We offer both remote and onsite IT support service to Primary Schools across a range of technologies including. As an apprentice you should work towards fulfilling the main duties and responsibilities as listed below,both individually and as part of a wider team by the end of your apprenticeship.
Some of the day-to-day duties for the apprentice are, but not limited to
- Network (switch) administration
- Wireless Network administration
- Endpoint Protection administration
- Understanding of classroom technology
- Server Backup Solutions
- Windows Client and peripheral problem resolution skills
- Active Directory administration skills
- Group Policy Administration Skills
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
**Skills Required**:
- Windows Server Configuration skills
- MS Office skills
- Windows Operating Systems
- Good understanding of IT infrastructure
**Personal Qualities**:
- Excellent written and verbal communication
- Be an innovative, highly organised and collaborative
- Able to manage time
- Able to manage the demands of numerous tasks
- Able to work on own initiative and within a team environment
- Self-motivated and able to motivate others
- Diplomatic when faced with issues
**Other Information**:
Due to the nature of the position a DBS check will be required. You must also be able to drive as travel to multiple sites will be required.
23 days holiday plus your birthday off.
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