Primary Care Customer Relations Coordinator

3 months ago


Archway Station, United Kingdom Whittington Health NHS Trust Full time

To provide a responsive and highly effective relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of GP-focussed programmes.

To be an ambassador for the Trust externally and an advocate for GPs internally and work collaboratively with clinical teams and GP localities to identify ways in which clinical teams and services could work together to enhance GP satisfaction with their services.

To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.

To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use.
- To provide a responsive and highly effective customer relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of a proactive, GP-focussed CRM programme.
- To be an ambassador for the Trust externally and an advocate for GPs internally and work collaboratively with clinical teams and GP localities to identify ways in which clinical teams and services could work together to enhance GP satisfaction with their services.
- To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.
- To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use to raise awareness of GP’s needs and requirements

**Working for your organisation should read**: Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
- To support the Chief Operating Officer and Partnerships by co-ordinate the production of regular market intelligence reports; liaising with the Information Department and other teams as required to obtain information required for the report.
- To use the Trust analytical software to undertake regular and ad hoc analyses as required and produce reports summarisng GP’s experiences of the Trust. These will draw on a range of information sources including complaints, queries and ad hoc feedback from practices.
- To support the design and conduct of an annual GP survey.
- To support the Chief Operating Officer and preparation of bids and business cases as required.



  • Archway Station, United Kingdom Whittington Hospital NHS Trust Full time

    To support the Chief Operating Officer and Partnerships by co-ordinate the production of regular market intelligence reports; liaising with the Information Department and other teams as required to obtain information required for the report. To use the Trust analytical software to undertake regular and ad hoc analyses as required and produce reports...

  • Care Assistant

    4 weeks ago


    Archway Station, United Kingdom Helping Hands Home Care Full time

    Location: Highbury **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...


  • Royal Victoria Station, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review. Document and...


  • Embankment Station, United Kingdom ADS Group Ltd Full time

    **Role Outline** Working in the Policy, Economics, Public Affairs and Media (PEPAM) team, the Government Relations and Policy Coordinator will support the delivery of ADS political and policy led events and engagements in order to further the trade associations political reputation and goals. We are looking for a confident self-starter who can demonstrate...


  • Archway Station, United Kingdom Whittington Hospital NHS Trust Full time

    MAIN DUTIES Establish and maintain effective communication with patients, families and carers in planning and delivering compassionate care Develop and maintain appropriate communication with members of the multidisciplinary team Assist in planning, implementation, and evaluation (APIE) of individual programmes of care for patients using an appropriate...

  • Pharmacy Stores

    3 weeks ago


    Archway Station, United Kingdom Whittington Health NHS Trust Full time

    An excellent and exciting opportunity has arisen for an enthusiastic and motivated Senior Assistant Technical Officer to oversee our busy Pharmacy Stores at Whittington Health and provide a high-quality pharmaceutical and stock management service to Pharmacy. We are a bright, diverse and forward thinking Pharmacy department keen to develop our staff and...


  • Archway Station, United Kingdom AtoE Training and Solutions Ltd Full time

    Job Purpose To participate in delivering training programmes in critical care, resuscitation practice and first aid With support and supervision undertake the role of a clinical member of the resuscitation team at contracted sites where agreed. With support and supervision provide professional advice on resuscitation attempts, policy development, training,...

  • Panel Coordinator

    7 days ago


    Lambeth North Station, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with the London Borough of Lambeth Council_ **Job Summary**: - To provide a professional, proactive, customer focused coordination of all children’s social work panels which make decisions relating to children and families in Lambeth who are entering into care proceedings and in care proceedings. **Sample of Key...

  • Ahp Faculty Lead

    4 weeks ago


    Archway Station, United Kingdom Whittington Health NHS Trust Full time

    The North Central London AHP Faculty was formed following recommendations in the NHS long term plan, to improve the co-ordination of AHP workforce improvements across the Integrated Care System. The Faculty has a focus on supply, education and training to secure the current pipeline and future growth of the AHP workforce. An exciting opportunity has been...

  • Ahp Faculty Lead

    4 weeks ago


    Archway Station, United Kingdom Whittington Health NHS Trust Full time

    The North Central London AHP Faculty was formed following recommendations in the NHS long term plan, to improve the co-ordination of AHP workforce improvements across the Integrated Care System. The Faculty has a focus on supply, education and training to secure the current pipeline and future growth of the AHP workforce. An exciting opportunity has been...

  • Ahp Faculty Lead

    2 weeks ago


    Archway Station, United Kingdom Whittington Health NHS Trust Full time

    The North Central London AHP Faculty was formed following recommendations in the NHS long term plan, to improve the co-ordination of AHP workforce improvements across the Integrated Care System. The Faculty has a focus on supply, education and training to secure the current pipeline and future growth of the AHP workforce. An exciting opportunity has been...


  • Archway Station, United Kingdom Whittington Health NHS Trust Full time

    The post holder will be responsible for providing a comprehensive security service to the Trust, therefore, protecting patients, visitors, staff and assets against all acts of crime and other risk.The Post Holder must hold a full (clean) UK driving license, as the role will include some driving.You will also be required to use appropriate skills to diffuse...


  • Archway Station, United Kingdom Whittington Health NHS Trust Full time

    A face fit program testing FFP3 suitability has been successfully established within Whittington Health NHS Trust over the last six months. Now more than ever this programme needs to be firmly embedded in the Trust to ensure all staff are protected against respiratory viruses in the healthcare environment. Please see the Job Description and the Persons...

  • Tesco Colleague

    3 weeks ago


    Archway Station, United Kingdom Tesco Full time

    About the role - Sunday- 15:00- 23:00- Monday- Tuesday- Wednesday- Thursday- Friday- 15:00- 23:00- Saturday- 15:00- 23:00It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The...


  • Archway Station, United Kingdom Whittington Health NHS Trust Full time

    Occupational Therapy Assistant, Band 4 Islington Community Neurological Rehabilitation Team is a community based team providing multi-disciplinary rehabilitation to adults across the life span with neurological and complex physical disabilities. We are a dynamic team that enjoy working together to establish a highly responsive and effective service. Under...


  • Angel Station, United Kingdom West Northamptonshire Council Full time

    About the role We have an exciting opportunity within the West Northants Council. We are looking for a Business Relations Officer to support the Supported Living Review Team. This team is working closely with our Commissioning colleagues to review all current Learning Disability, Physical Disability, ABI, Autism and Mental Health clients living in...


  • Angel Station, United Kingdom West Northamptonshire Council Full time

    About the role This is an exciting time to join the Discharge and Review team. We are a new local authority, created in April 2021. We're at the beginning of our journey of shaping what the Discharge and Review Team looks like at West Northants Council, so there is plenty of opportunity to develop processes, and shape our offering so we can provide the best...


  • Wembley Park Station, United Kingdom Banning Dental Group Full time

    At Banning Dental Group, our philosophy is to ensure that the patients dental experience is positive, enjoyable and free from negative emotions. We are a modern chain of dental practices in and around London, delivering world-class dentistry. Due to successful growth, we now have an opportunity for a treatment coordinator to join our west team in...


  • Wembley Park Station, United Kingdom Banning Dental Group Full time

    At Banning Dental Group, our philosophy is to ensure that the patients dental experience is positive, enjoyable and free from negative emotions. We are a modern chain of dental practices in and around London, delivering world-class dentistry. Due to successful growth, we now have an opportunity for a treatment coordinator to join our west team in...


  • Wembley Park Station, United Kingdom Banning Dental Group Full time

    Job Title: Treatmentcoordinator/headreceptionist **Job Type**: Full Time Permanent Location: Wembley Park **Salary**: £35,000 per annum + bonus At Banning Dental Group, we create positive experiences for our clients by prioritising comfort and exceptional care. Our contemporary approach, rooted in Scandinavian healthcare principles, emphasises building...