Senior Technical Support Specialist
6 months ago
'''Duties:'''
- Provide hands on technical support
- Diagnose and resolve hardware issues for Windows systems
- Install, configure, and maintain computer hardware and peripherals
- Collaborate with other team members to identify and escalate complex technical issues
- Document customer interactions and resolutions in a clear and concise manner
- Maintain a high level of customer satisfaction by providing timely and effective support
'''Experience:'''
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of computer hardware, operating systems (Windows), and office software (Microsoft Office)
- Familiarity with computer networking concepts and troubleshooting techniques
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Experience working in a help desk or customer service environment is preferred
- Knowledge of firewall configurations and security protocols is a plus
If you are a detail-oriented individual with a passion for problem-solving and providing exceptional customer service, we want to hear from you Join our team as a Technical Support Specialist and be part of a dynamic organization that values teamwork, innovation, and professional growth.
Note: This job description is intended to provide an overview of the duties and responsibilities of this position. It is not all-inclusive. The incumbent may be required to perform other related duties as requested by the supervisor or management.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£50,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to Commute:
- Plymouth, PL1 (required)
Ability to Relocate:
- Plymouth, PL1: Relocate before starting work (required)
Work Location: In person
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