Funeral & Memorial Consultant

At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first.

We have an exciting opportunity to join our Funeralcare team as a Funeral & Memorial Consultant.

We’re offering a permanent part-time role (30 hours per week) working Monday to Friday between 10am and 4pm at our branch in Bognor, North Bersted.

This is a truly rewarding role and we’re seeking an individual who is extremely passionate about building relationships, helping people, and delivering great service for the bereaved. At Southern Co-op we’ll support you in your career development and provide full training.

**What to expect**

As a Funeral & Memorial Consultant, you’ll provide cover and mobile support to funeral homes across our Funeralcare trading area. You’ll be delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. You will be the point of contact for clients as you support them throughout the process of making funeral and memorial choices. You’ll recognise the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.

Your day-to-day tasks will include;
- Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
- Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Co-op departments as well as external suppliers, all while keeping in touch with the family throughout.
- Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation - understanding the assurance this brings to our clients.
- Ensuring correct care of the deceased, for example, conducting daily checks. You’ll also facilitate Reflection Room visits for families.
- Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the End-of-Life Services / Southern Co-op brand to become the community’s choice.

**Key skills required**
- IT literate and a competent user of MS Office
- Great communication skills
- Organised with strong attention to detail
- Can display resilience and be comfortable working alone in branch
- High level of understanding, empathy, and compassion

**Benefits**
- 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years’ service.
- 20% discount in stores
- Healthcare cash plan
- Share incentive plan
- NEST pension
- Cycle-to-work scheme
- Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes