Receptionist - Nuclear Medicine

7 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
To provide administrative and clerical support to the Nuclear Medicine Section reception team.

The preference is for a full time role, but part time applicants may be considered.

**Main duties of the job**:
The post holder will be required to work within the Nuclear Medicine Section of the Department of Medical Physics and Clinical Engineering providing reception, general clerical, administration and patient support duties. Close liaison with patients and hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient-focused service.

It is essential that all staff are aware of the need for flexible working arrangements, as such, individuals must be prepared to work in all relevant areas of the department and on either site when necessary to maintain service level.

The post holder may be required to rotate between Nottingham City Hospital and QMC.

**Working for our organisation**:
**Our Vision**: Outstanding in health outcomes and patient and staff experience..

**Our promises**:

- **Patients** - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience
- **People**:

- We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does
- **Places** - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care
- **Performance** - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system
- **Partners** - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care
- **Potential** - We will deliver world-class research and education and transform health through innovation.

**Detailed job description and main responsibilities**:
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service.

Entering timely and accurate information into the appropriate computer system for patients attending for examination.

To confirm at each patient visit that all recorded details are complete and accurate, e.g. GP, address, telephone number, and to amend these as required.

Providing an effective administrative service within the department, responding promptly to personal and telephone queries from all agencies ensuring that the appropriate action is taken at all times, e.g. requests for results, patient queries.

Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions.

Receive referrals for investigations and ensure that these are accurately recorded on the appropriate computer systems following departmental guidelines.

Book/cancel/alter appointments following strict guidelines and booking rules.

Distribute patient information, patient surveys and audit paperwork as required.

Inform patients of their appointment by letter, including any other required information/literature and send by post within the agreed timescales if appropriate.

Communicate with patient’s about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section.

Organising transport and escorts for patients as necessary.

To use Trust and local patient computer record systems for recording patient related information (e.g. Medway PAS, CRIS, Notis, etc)

Allocate investigations for reporting by the appropriate person by accurately collating all relevant information.

Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete.

Typing of reports in accordance with departmental targets as required.

Collating of reports prior to forwarding to referrer ensuring that all the information is correct.

Maintain accurate filing systems in own work area.

Assist in the induction and training of new team members

Assist the clinical team with the patient flow through the nuclear medicine service as required.

Maintain patient confidentiality and adhere to Data Protection Act at all times

Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- GCSE English and Maths at Grade C or equivalent

**Experience**:
**Essential criteria**:

- Previous experience of working in the NHS in a patient facing role
- Experience of customer services/dealing with the public

**Desirable criteria**:

- Experience of usi

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