Head Waiter/waitress

1 month ago


St Albans, United Kingdom The Hub on Verulam Full time

We're looking for an experienced, friendly, go-getting individual to become a part of our growing team. The Head Waiter/Waitress will oversee the front-of-house operations of the restaurant, ensuring that guests have an enjoyable experience from start to finish.

**Responsibilities include**:

- Oversee the seating of guests and manage reservations
- Ensure that tables are properly set up and cleaned between guests
- Manage the flow of the restaurant, ensuring that service is timely and efficient
- Train and manage a team of waitstaff to provide excellent service to guests
- Co-ordinate with kitchen staff to ensure that food is prepared and served correctly
- Address guest complaints and resolve any issues that arise
- Maintain a clean and organised dining area
- Ensure compliance with health and safety regulations and food handling standards
- Monitor inventory levels of dining supplies, such as utensils and linens

**Requirements are**:

- Proven experience as a head waiter or in a supervisory/management role
- Excellent customer service and communication skills
- Ability to manage a team and work under pressure
- Knowledge of food and beverage service techniques and standards
- Familiarity with point-of-sale systems and restaurant management software
- Ability to work flexible hours, including weekends and holidays

**Key Performance Indicators**:

- Guest satisfaction ratings
- Waitstaff turnover rate
- Efficiency of service
- Table turnover rate
- Food and beverage sales
- Compliance with health and safety regulations

**Performance Goals and Expectations**:

- Maintain a guest satisfaction rating of at least 4 out of 5 stars
- Ensure that 90% of all guests are seated within 5 minutes of their reservation time
- Achieve a table turnover rate of at least 2 times per shift
- Increase food and beverage sales by 10% over the previous year
- Ensure compliance with all health and safety regulations at all times

**Other Benefits**
- Discretionary service charge at 12.5%
- Christmas day off
- Early finish 2 nights per week

**Salary**: £12.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person



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