Quality Coordinator

3 weeks ago

Hertfordshire, United Kingdom AccessAble Full time

Quality Coordinator (Proof Reading/Reporting)

**Reports to**: Proof Reading Manager / Head of Quality

**Contract: Zero Hour Contract**

**Salary**: £90.52 per day (inclusive of holiday allowance)

**Location**:Home based, however expected to travel nationwide for meetings and to a future office location.

**Who we are?**

We’re AccessAble, the UK’s leading provider of detailed disabled access information. We give disabled people, carers, and anyone who needs to know about accessibility the detailed information they need to work out if a place is going to be accessible to them.

AccessAble’s Detailed Access Guides tell you all about a venue's access - hotels and guest houses, places to eat and drink, places to visit and much more. The guides are 100% facts, figures and photographs. We know everyone's accessibility needs are different, which is why having detailed, accurate information is so important. It's why AccessAble send trained surveyors to check out every single place in person and why the information collected has all been decided by the people who use it.

Users can check out access information for 70,000 venues across the UK and Ireland before they leave home or on the move using AccessAble’s App and website.

**Why we need this role?**

Over the past 20 years AccessAble has grown extensively in all sectors, nationwide. We have a passion for quality and due to our growth, we are looking to add to our existing team.

As a Quality Coordinator you may be expected to work across all aspects of the Quality portfolio:

- Proof reading Access Guides and liaising with surveyors to improve quality of work.
- Generating client guidance reports following the production of Access Guides.

It is expected that each team member will focus on one aspect most of the time but will be required to work in all aspects as and when required. This is due to fluctuations in the quantity of work available and the business’ priorities.

**Key responsibilities**:
**1. **Updating, maintaining and managing Excel data sheets for set projects.

**2. **Updating Access Guide information on AccessAble’s User Interface.

**3. **Meeting set targets and project deadlines.

**4. **Proof reading Access Guides, ensuring work is accurate and at the highest standard for online publishing.

**5. **Manage feedback documents and liaising with surveyors.

**6. **Developing positive working relationships across the business.

**7. **Inputting of data into AccessAble’s User Interface to populate guidance reports.

**8. **Testing to ensure relevant advice is in the correct fields for guidance reports.

**9. **Formatting guidance reports for release.

**10. **Checking Guidance Documentation against Access Guides.

**11. **Producing reports for the department and wider business.

**12. **Assisting with general admin tasks across the department and wider business.

**13. **Train and support staff when required, after successful probation.

**14. **Attend company meetings and meetings with line manager or other members of the team as and when required.

"The list of duties outlined in this job description is not exhaustive and staff are required to undertake any other duties reasonably asked of them."

**Education and Skills**

**Essential**
- Good analytical skills with the ability to ‘think outside the box’ and learn new things quickly.
- Ability to absorb large amounts of information with a desire to learn and understand new things.
- Exceptional organisational skills, time management and attention to detail.
- Happy to work to challenging targets.
- Experience using Microsoft Office, Excel and a User Interface/Computer System.
- Excellent I.T skills
- Well presented with a positive attitude.
- Willing to travel for face to face meetings/training sessions.

**Desirable**
- Knowledge of disability and equality.

**Experience**
- Experience of using Microsoft Excel and general computing skills.
- Proof reading experience, evidence of analytical skills and a keen eye for detail
- Previous experience of remote working is beneficial.

**Job Type**: Zero hours contract

**Salary**: £90.52 per day

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Please describe any experience you have in proof reading?
- Do you have experience in using Microsoft Excel?

**Education**:

- A-Level or equivalent (preferred)

Work Location: One location

Reference ID: AccessAble - Quality Coordinator

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