Financial Assessment Officer

4 months ago

Chichester, United Kingdom WSCC Full time

**The Opportunity** Salary**: £30,296 to £33,024 per annum.

**Hours**: Full-time, 37 hours per week.

**Location**:Any of our hub offices across West Sussex, i.e. Worthing, Horsham, Crawley and Chichester, with hybrid working opportunities.

As a Financial Assessment Officer you will provide a financial assessment service and welfare benefit advice to adult social care clients in receipt of chargeable services. This will include:

- Gathering financial information and undertaking financial assessments to determine individual contributions
- Providing a multi-channel service - over the telephone; online; by post and visiting people in their homes - to provide support and professional advice on assessments and benefits
- Helping complete forms and follow up benefit claims to ensure entitlements are realised
- Liaising across our different teams as well as with external agencies to provide an efficient and effective customer-focussed service

The job frequently involves working with people at a time in their life where sensitivity and empathy are required.

**What are we looking for?**
- You will demonstrate excellent communication and interpersonal skills in order to advise customers and members of the public on potentially complex information.
- You will be able to exercise sensitivity and empathy when working with and advising members of the public on issues which could be sensitive or difficult.
- You will be able to effectively manage your workload and manage priorities to deliver a high-quality financial assessments and welfare benefits service.
- You will be comfortable responding independently to unanticipated problems or situations, such as the need to present information in a different way to enable a client with a sensory impairment or other disability to understand.
- You will be proactive with a can-do attitude, as well as being a good team player, keen and able to work collaboratively with stakeholders and partners to achieve outcomes within a complex operating environment.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.**

**Rewards and benefits**
As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:

- an excellent **local government pension scheme**:

- generous holiday entitlement of 27 days (plus opportunity to buy additional leave)
- a range of flexible working options, depending on your job role

For a full list this can be found at our **Rewards and Benefits page.**

**Further Information**
The reference number for this role is **CRS00797**.

CC

Job Reference: CRS00797

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