Vendor Support Administrator

5 months ago

Sutton Coldfield, United Kingdom Cox Automotive Full time

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality

**Scope of Role**:
To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times

**Objectives for Role**:

- Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales
- Efficient and accurate filing of vehicle documents
- Undertake monthly stock reconciliation of vehicle documents
- Process daily post, ensuring all documents are posted to the correct customers on time.
- Supporting Auctioneers & Account Support Representatives in the delivery of their duties
- Supporting the simulcast function during sale days
- Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors
- Ensure all document packs are ready for each sale, as per Vendor/Branch requirement

**Skills, Knowledge and Expertise**:

- Experience within a customer service role with the ability to resolve customer queries
- Experience within a data process role with the ability to process large amounts of information accurately
- Excellent customer service skills.
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively
- Able to work as part of a team to ensure successful delivery of a sale
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

**STRICTLY NO AGENCIES PLEASE**

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's

INDAR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

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