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Customer Service Advisor

5 months ago

Wallasey, United Kingdom Page Personnel - UK Full time

Immediate start
- Temporary contract

**About Our Client**:
Our client is a company that excels in providing exceptional care and support to its customers. With a strong focus on delivering top-notch customer experiences, they have earned a reputation for its outstanding commitment to client satisfaction and well-being.
- Respond to customer inquiries promptly and professionally, demonstrating a deep understanding of our products and services.
- Proactively identify and resolve customer issues, striving to achieve first-contact resolution whenever possible.
- Utilise active listening skills to empathise with customers and create personalized solutions tailored to their unique needs.
- Collaborate effectively with other departments to ensure smooth issue resolution and maintain a unified customer-centric approach.
- Maintain comprehensive and accurate customer records, utilising our CRM system to track interactions and follow-ups.
- Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers.
- What We're Looking For:

- Excellent Communication Skills: Clear and effective communication, both written and verbal, is essential for connecting with customers and conveying information concisely.
- Empathy and Patience: Demonstrating empathy and remaining patient while resolving customer concerns creates a positive and reassuring experience for our customers.
- Problem-Solving Abilities: The ability to analyze complex issues, think critically, and implement practical solutions ensures customer satisfaction and fosters loyalty.
- Customer-Centric Attitude: A passion for helping others and a commitment to putting customers at the center of everything you do.
- Adaptability: A fast-paced environment demands adaptability, enabling you to handle various customer interactions and evolving situations with ease.

**The Successful Applicant**:

**Tech-Savvy**: Call center positions involve working with various software, CRM systems, and call management
- **What's on Offer**:
1. Temporary contract with the chance to go perm

2. Close team with a execellent manager to support you

3. Monday to Friday

4. Weekly Pay
- Contact
- Charlotte Lynch
- Quote job ref
- JN-072023-6136290
- Phone number
- +44 151 255 3768