Hotel Receptionist

Are you a friendly and customer-focused individual with a passion for hospitality? Do you thrive in a fast-paced environment and enjoy making guests feel welcome and valued? If so, we have an exciting opportunity for you to join our team as a Part-Time Hotel Receptionist at The Angel Hotel, Gosport Road, Privett, Alton, Hampshire, GU34 3NN.

**Position: Part-Time Hotel Receptionist**
**Location: The Star & Garter Hotel, 2 High Sreet, Andover, Hampshire, SP10 1NX** **Working Hours: 7:00 AM - 5:00 PM, 3 days a week (Wednesday, Thursday & Friday)**
**Additional Weekend Work: Available (optional)**

**About Us**: The Angel Hotel, Privett, Alton, GU34 3NN is a renowned establishment known for its exceptional service and warm hospitality. We pride ourselves on creating memorable experiences for our guests, and our dedicated team of professionals plays a key role in achieving this goal.

**Role Overview**:As a Hotel Receptionist, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth check-in and check-out process. Your excellent communication and organisational skills will be essential in handling guest inquiries, reservations, and special requests effectively. You will also assist in administrative tasks and collaborate with other departments to ensure the seamless operation of our hotel.

**Responsibilities**:

- Greet guests with a friendly and professional demeanor, ensuring they feel welcome and valued.
- Handle guest inquiries, reservations, and check-ins/check-outs efficiently and accurately.
- Provide information about hotel facilities, services, and local attractions to enhance the guest experience.
- Process payments and maintain accurate records.
- Collaborate with housekeeping and maintenance teams to address guest requests and ensure rooms are ready for arrivals.
- Assist with administrative duties, such as filing, data entry, and updating guest information.
- Uphold the hotel's standards of cleanliness, safety, and security.
- Work closely with other team members to maintain a positive and harmonious work environment.

**Requirements**:

- Previous experience in a customer service or hospitality role is preferred but not mandatory.
- Excellent communication and interpersonal skills.
- Strong organisational abilities with attention to detail.
- Ability to remain calm and composed in fast-paced situations.
- Proficiency in using computer systems and reservation software.
- Flexibility to work on weekends if required.
- A positive attitude and willingness to go the extra mile to exceed guest expectations.
- Must be reliable and punctual.

**Benefits**:

- Competitive hourly rate.
- Training and development opportunities to enhance your skills.
- A supportive and friendly work environment.
- Employee discounts on hotel services and facilities.

**How to Apply**:If you believe you have what it takes to be a part of our exceptional team, please submit your resume and a brief cover letter detailing your relevant experience and why you would be a great fit for the Hotel Receptionist role.
- Note: This is a part-time position, working 3 days a week (Wednesday, Thursday & Friday) from 7:00 AM to 5:00 PM, with the possibility of additional weekend work if desired._

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: From £11.70 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Alton, GU34 3NN: reliably commute or plan to relocate before starting work (required)

Work Location: In person