Customer Service Administrator

7 months ago


Minworth, United Kingdom Great Bear Full time

**Company Description**
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

**Great Bear** (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired
**Job Description** Shift Pattern: Any 5 in 7 Days Rotating**

**Salary: £25,000**

We are currently seeking a Customer Service Administrator to join our Customer Service team at our Minworth site. As a Customer Service Administrator you will support the day to day operational requirements, covering Stock Administration within the depot, Customer Service support for live issues and maintain the return of PODs in line with agreed KPIs. To offer outstanding customer service in a face paced friendly environment and providing a continuous professional dedicated service.

**Job responsibilities of a Customer Service Administrator include**:

- Ensure a positive client experience through high quality service and communication
- Monitor the accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes
- Maintaining contact between clients, hauliers, depots and delivery points to resolve live delivery or stock issues
- Dealing with day to day queries relating to failed/rejected deliveries and locating stock within the wider GBD/haulier network
- Creating and maintaining Non Delivery KPIs and communicating failures and discrepancies to all stakeholders
- Maintaining delivery point master data across all GBD systems to ensure EDI messages are processed correctly
- Reading and providing telematics to clients and delivery points, where delivery is disputed
- Problem solving for client, customer and internal departments
- Reconcile goods to inbound/outbound paperwork
- Management of warehouse floor checks, stock takes and returns
- Completing stock trace recall exercises and providing mass balances to clients
- Investigating discrepancies and processing dispute procedures
- Dealing with all POD queries
- Obtaining, debriefing and scanning/uploading of all PODs onto GBD systems in a timely manner
- Escalating any instances of orders where no POD is available to trigger the creation of LO

**Qualifications**
As a Customer Service Administrator you will possess the following skill, experiences and qualifications:

- Passion for delivering an exceptional customer service experience
- Excellent attention to detail and accuracy skills, organised, clean and tidy approach to work
- Ability to communicate effectively and professionally at all levels
- Ability to solve problems methodically and actively seek resolutions
- Conscientious and reliable with adaptable attitude
- PC literate and experience in MS Excel and Outlook
- Self-starter, ability to work using own initiative
- Ability to work in a fast paced environment.
- Able to manage own work load effectively and prioritise

**Additional Information**
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirement so we offer a** **great contribution of 4% employee and 4% employer.
- ** Life Assurance**:

- x2 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings



  • Minworth, United Kingdom We Staff Full time

    **We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country. **Main role responsibilities** - Allocate work to couriers in a fair and transparent...


  • Minworth, United Kingdom We Staff Full time

    **We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country. **Main role responsibilities** - Allocate work to couriers in a fair and transparent...


  • Minworth, United Kingdom We Staff Full time

    **We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country. **Main role responsibilities** - Allocate work to couriers in a fair and transparent...

  • Administrator

    4 days ago


    Minworth, United Kingdom Syncreon Full time

    We are currently recruiting for a Business Administrator at syncreon Minworth, this is a 9-12 month maternity cover contract. To be successful in this role you will have strong customer service and communication skills, hold proficient IT skills with an administration background. You will also be capable of working with mínimal supervision. **About the...


  • Minworth, United Kingdom Hollyfield Personnel Full time

    Our client a UK market leader in their industry is looking to expand their finance function, they have a high performing Credit team and work to continually improve processes and results. They are looking for an enthusiastic and commercially minded individualto come in and support the team with Credit and Sales Ledger activities. Due to growth both in the...

  • Customer Service

    1 day ago


    Minworth, United Kingdom Pro1 Recruitment Ltd Full time

    Job title - Customer Service Advisor Location - Minworth Salary - £9.50 per hour Duration - Temp - Perm/Full-time Sector - Logistics Applications - 01827 307673 Several Customer Service Advisors are required for a prestigious business based in the Minworth area. This is initially a temporary role but will term permanent after 12-weeks. This is a...


  • Minworth, United Kingdom Hozelock Limited Full time

    For almost 60 years, Hozelock has specialised in finding and meeting the needs of gardeners. We combine a knowledge and passion for gardening with a pride in craftsmanship to develop a comprehensive range of watering, spraying, plant protection & pond solutionsto help gardens to flourish & come to life. What we offer -- Up to £19,000 per annum DOE - Monday...


  • Minworth, United Kingdom CV-Library Full time

    Logistics Administrator- Immediate Starts - Apply Now! Job&Talent is hiring Logistics Administrator to join the leading logistics company, Europa Worldwide Group, in Birmingham (B76 9EH). You'll work alongside a supportive, friendly team, with immediate start dates available. If you're looking to boost your skills, learn on the job, and excel in a...


  • Minworth, United Kingdom Quest Employment Full time

    Salary: £20,800 per annum Location: Minworth Birmingham Hours: 40 hour per week Temp to Perm Contract **Job Title**: Customer Service Advisor We are currently looking to recruit customer service advisors within the Minworth area of Birmingham. Our client is a large growing courier service and logistics company that have been providing customers with...


  • Minworth, United Kingdom Modern Edge Recruitment Full time

    Modern Edge Recruitment have an exciting oppurtunity for 2x experienced Customer Service Advisors to work for a global logistics company, located in Minworth, Birmingham. **Job description** - Provide an efficient and professional after service to our customers - Provide outstanding customer service to improve customer satisfaction and relationship -...


  • Minworth, United Kingdom Pro1 Recruitment Full time

    Job title - Customer Service Advisor Location - Minworth Salary - £10 per hour Duration - Temp - Perm/Full-time Sector - Logistics Applications - 01827 307673 Several Customer Service Advisors are required for a prestigious business based in the Minworth area. This is initially a temporary role but will term permanent after 12-weeks. This is a...


  • Minworth, United Kingdom Modern Edge Recruitment Full time

    We are currently seeking a highly motivated and customer-focused individual to join our clients team in Minworth as a Customer Service Representative. As a representative of our clients company, you will be responsible for providing excellent customer service to our clients, ensuring that all inquiries are dealt with promptly and efficiently. Key...


  • Minworth, United Kingdom We Staff Full time

    **We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country. **Main role responsibilities** - Allocate work to couriers in a fair and transparent...


  • Minworth, Warwickshire, United Kingdom ASDA Full time

    Job OverviewWe are seeking a motivated and flexible Customer Service Assistant to join our team at ASDA Minworth. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.About the RoleYou will be responsible for serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and...


  • Minworth, Warwickshire, United Kingdom ASDA Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and flexible individual to work as a customer-focused team member at ASDA in Minworth.Key Responsibilities:Work across multiple departments to ensure the efficient running of our stores, including serving customers at the checkouts, perfecting pizzas, picking for home deliveries, or...


  • Minworth, United Kingdom We Staff Full time

    **We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country. **Main role responsibilities** - Allocate work to couriers in a fair and transparent...

  • Site Administrator

    7 months ago


    Minworth, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...

  • Administrator

    5 days ago


    Minworth, United Kingdom Pertemps Tamworth Commercial Full time

    **Customs Administrator** Immediate start Temp to perm opportunity Full training provided Rotational any 5/7 days - 6am - 2:30pm £10phr plus 10% shift allowance to rise once taken on permently Duties will include: - Preparing paperwork - Processing excise goods - Export entries - Working with overseas agents - Use of IT to interface with HMRC systems and...


  • Minworth, United Kingdom Kate+Co Full time

    We are looking to recruit for a Warehouse Administrator to join a well established and growing medical business on a 12 month FTC. The working hours are 8.30-5.00pm Monday to Friday, the salary is £22,000 per year. This is a fast paced, busy role and does require manual handling of heavy objects. Duties and responsibilities as a Warehouse Administrator...


  • Minworth, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...