Broadband Provision Advisor

4 weeks ago

Nelson, United Kingdom Digital Wholesale Solutions Full time

**Salary**:£21,500 p.a.
- **Location**:Office locations Southampton or Nelson - with some home working

**About the Team**

Digital Wholesale Solutions have an exciting opportunity for a **Broadband Provision Advisor** to join our Broadband Team. If you work in Telecoms, you may have heard these jobs described as a **DSL Provide Advisor**; but here at Digital Wholesale Solutions we don’t think that this job title truly describes what you’ll be doing.

**About the Role**

This role is working in our Provisioning team supporting our partners (our customers) with the installation of Broadband and landlines. Our sales team sell the products, and your role is to then work with different people, companies, or suppliers to ensure the Broadband is installed. First and foremost, you will be living and breathing the Digital Wholesale Solutions philosophy of ‘excellence in customer service’ and providing a best-in-class service to your colleagues, external suppliers, and our partners.

**Role responsibilities**:

- Monitor and track the order from the start through to implementation - to put this into context for you, an order should take on average 10 days to get installed
- Support and monitor linked landline orders
- Ensuring suppliers’ portals are kept up to date (in real time) for the purpose of ordering and obtaining order updates.
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Escalating issues to suppliers to ensure key deliverable dates are met.
- To own customer issues through to resolution and escalate to the next level of support or management when required.
- Fully immerse yourself as a team player in this team, and this means helping others when required and you might be asked to assist with ad-hoc tasks from time to time by your manager
- Schedule and action all tasks to completion within specified timescales
- Carry out any ‘ad hoc’ assignments as and when required
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning and fault issues
- Provide technical advice to resellers and internal staff

**Essential Qualifications**:

- Experience in a customer facing (internal and external) role
- Solid demonstrable working knowledge of Microsoft Office packages
- You've mastered the art of communication; we mean things like your listening skills, clarity when you speak and you’re comfortable picking up the phone if you need to and won’t shy away from it
- A desire to succeed and develop skills
- Accuracy and attention to detail is paramount
- You are a problem solver at heart and have experience in solving problems no matter how big or small
- The ability to take ownership, priorities and follow up issues and work under pressure
- Flexible approach to work
- Being a team player is paramount to us in this role and more importantly you enjoy being part of a team
- Self-motivated and enthusiastic
- This is a fast paced, busy role so we are seeking people who won’t be phased by this. You will need to be resilient and have experience of working in a similar role.

**Desirable Qualifications**:

- Telecommunications experience would be beneficial, specifically knowledge of broadband and voice provision, however, if you don't have this but do have lots of demonstrable Customer Service experience then we are all ears

**Additional Information**

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

**What’s in it for you? Why should you come and work for us?**

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and the option to purchase more
- Pension
- Employees Assistance Programme
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company

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