Customer Service Advisor

6 months ago


Baildon, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?**

We’re looking for **Customer Service Advisors** to join our team in **Bradford.**

**About the role and person**:

- 35 hours per week
- Permanent

**Always motivated to achieve brilliant standards of service on every call, our Customer Service Advisors take direct calls from customers. It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism and resilience are key. This isn’t your average contact centre role - we work Monday - Friday between 8am to 6pm so your weekends and evenings will be free to spend doing what you love and when you’re at work you’ll have the satisfaction of knowing you’ve provided the best resolution for the customer in the first instance to ensure their home is safe.**

**What skills/behaviours do you need to be a Customer Service Advisor?**
- Excellent customer service skills having previously worked within a busy customer focused environment.
- Strong negotiation and communication skills
- A positive and practical approach to problem solving.
- Confidently use Microsoft Office and other IT systems.
- Experience of working in a pressurised environment.
- GCSE in Maths and English - Grade 4/ C or above.
- Ability to manage a busy workload with conflicting priorities.

**For a full job description of this role please click **here**.**

**Location**

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system

**Salary**

The spot salary for this post is £23,323 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free parking

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.



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