Head of Billing

7 months ago

North Yorkshire, United Kingdom Digital Infrastructure Full time

**Head of Billing & Revenue assurance**

**Reporting to - Head of customer service**

**Salary up to £50k**

**Bonus and Company benefits**

**The Role**

At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.

We want to make buying broadband honest and simple, and we want to ensure that everyone who encounters our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.

Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 15 times faster than slower ‘superfast’ broadband services.

This is a great opportunity to join us on our journey and play a lead role in shaping how we manage and interact with our customers, setting the standard for protecting company revenue as we grow rapidly. Our ethos is to change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.

**Person specification**

We’re looking for a Head of Billing and Revenue assurance to help us deliver clear, accurate and effective billing and payment solutions for our customers. In this role you will make a positive contribution to the company cashflows, ensuring that we have robust processes for cash collection to minimise bad debt in our customer base. We’re looking for fresh ideas and innovation that will drive how we interact with customers whilst delivering performance, and industry compliance. Like a lot of other businesses, we also like results, so we’d like you to tell us how effective our billing and cash collection is.

**Key skills we’d like you to have**:

- Teamwork is important so you must communicate effectively and build strong relationships with all stakeholders.
- Ability to deliver an excellent customer experience through accurate and timely monthly billing.
- Handle customer queries quickly and efficiently to mutual satisfaction.
- Have a proven track record in Billing and Revenue Assurance as an existing “Head of” or demonstrate you’re ready for the next step.
- You will be a confident individual who takes ownership and delivers results.

**We’d like someone who can do the following**:

- Full operational management of customer billing and cash collection.
- Stay up to date and advise on industry obligations, best practices, new trends in the areas of billing and revenue assurance.
- Develop robust cash collection across our customer base for B2C and B2B customers.
- Develop effective reporting on customer invoicing, aged debt performance, KPI performance which will feed into associated scorecards and management information.
- Lead on operational excellence activities in relation to customer billing and cash collection ensuring that your pioneer a digital first customer experience.
- Ensure that the operation billing software is up to date with all B2C and B2B packages and that the billing frequency reflects the customer account billing cycles.
- Own the credit risk analysis and measures for the business, ensuring that we protect the business from bad debt.
- Support the finance team with timely month end requirements to report on customer revenue.
- Ensuring that the billing and payment processes are compliant with OFCOM general code.

**Qualifications and experience we’d like to see**:

- At least 3-4 years’ experience of working in an operational billing and revenue assurance role in the telecoms or utilities sector.
- Experience of working in a start-up business and the challenge and reward it brings would be an advantage.
- ISP experience and knowledge of the OFCOM general code would be an advantage.
- Strong process and finance controls, with the ability to implement tactical and strategic solutions.
- Functional experience in systems and process engineering.

**Benefits**
- Competitive Salary
- Car allowance
- Annual bonus
- 25 Days Holiday (increasing to 28 after 3 years’ service)
- Birthday off
- Private healthcare
- Pension scheme
- Life insurance
- Training and career development

**Our Values**

At BeFibre, we live our Values every day - Be proud, Be awesome, Be bold and Be Innovative.

We are** proud** and delight in telling people who we work for. We strive to be the best version of ourselves and to be generally **awesome**. We’re **bold**, brave and feel empowered to make decisions because we are** innovative** experts in our field.

**Be Fibre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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