Technical Writer
2 months ago
We are eager to find a senior-level Technical Writer to establish and build a team to create and publish technical content for users of our Monotype Fonts product. To succeed in this role you need to have a passion for user-centered content that’s clear, concise, and relevant. You need to be creative and collaborative in working with a worldwide network of engineers, product managers, and customer success experts. You need to have a desire for continual learning and always be on the lookout for better ways to work. And of course you need a strong set of core skills to develop and deliver content that helps our customers get the most value out of Monotype Fonts.
In this role you will improve upon and expand our existing knowledge base of articles and design the information model for a new Help Center. You will also work closely with our Digital Experience and Customer Support teams to establish processes for creating, reviewing, and publishing content.
- What you’ll be doing_
- :_
- Understand and advocate for technical documentation best practices and standards.
- Establish and maintain an effective and efficient process for creating, reviewing and publishing content.
- Collaborate with Customer Success, User Experience, and Customer Support to understand end user needs.
- Develop deep knowledge of Monotype Fonts.
- Define content requirements based on high-level requirements from engineering and product management.
- Work collaboratively with Engineering, Product Management, and Support to ensure the completeness and accuracy of technical content.
- Design the content architecture of our Help Center.
- Monitor web analytics for the Help Center and support tickets to identify high-impact topics.
- Help recruit, hire, and train additional technical writers.
- What we’re looking for:_
- Excellent English writing skills and ability to write for translation.
- Ability to work cross-functionally with UX Designers, Customer Support Engineers, and Software Engineers.
- Knowledge of how to integrate content development best practices with engineering methodologies such as Agile and Kanban.
- Strong organizational skills and ability to manage multiple projects concurrently.
- Experience building an online Help Center. Knowledge of the Intercom platform a plus.
- Knowledge of topic-based authoring and information typing.
- Basic knowledge of web design and HTML.
- Team management experience a plus.
- What’s in it for you:_
- _ Highly engaged “Fun” Committee to keep work enjoyable_
- _ Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs_
- _ 25 paid holidays_
- _ Great matched pension scheme to save for your future, and so much more_
-
Technical account manager
2 weeks ago
London, United Kingdom Writer Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As...
-
Technical account manager
2 weeks ago
London, United Kingdom Writer Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As...
-
Technical account manager
2 weeks ago
London, United Kingdom Writer Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As...
-
Technical account manager
1 week ago
London, United Kingdom Writer Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As...
-
Technical account manager
1 week ago
London, United Kingdom Writer Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Writer AI your people will love. That's our vision, and it contains multitudes :-) AI your people will love. We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As...
-
Technical Account Manager
2 weeks ago
London, United Kingdom Writer Full timeAs generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Every company grows differently, and we grow when we help our users write better, faster. As a Technical account manager, your objective will be to partner with your customers to support them in...
-
Technical Account Manager
2 weeks ago
London, United Kingdom Writer Full timeAs generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Every company grows differently, and we grow when we help our users write better, faster. As a Technical account manager, your objective will be to partner with your customers to support them in...
-
Technical Account Manager
1 week ago
London, United Kingdom Writer Full timeAs generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Every company grows differently, and we grow when we help our users write better, faster. As a Technical account manager, your objective will be to partner with your customers to support them in...
-
Technical Account Manager
2 weeks ago
London, United Kingdom Writer Full timeAs generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Every company grows differently, and we grow when we help our users write better, faster. As a Technical account manager, your objective will be to partner with your customers to support them in...
-
Technical Writer
2 weeks ago
London, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical Writer Blockchain Infrastructure Remote Plexus are on the hunt for a Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create technical articles to help users to be able to understand their network more deeply click apply for full job...
-
Technical Writer
2 weeks ago
London, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical Writer Blockchain Infrastructure Remote Plexus are on the hunt for a Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create technical articles to help users to be able to understand their network more deeply click apply for full job...
-
Senior Product Designer
2 weeks ago
London, United Kingdom Writer Full time**About Writer** AI your people will love. That's our vision, and it contains multitudes: - ) - AI_ - your people_ - will love._ We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured...
-
Senior Product Designer
2 weeks ago
London, United Kingdom Writer Full time**About Writer** AI your people will love. That's our vision, and it contains multitudes: - ) - AI_ - your people_ - will love._ We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured...
-
Technical Writer
3 weeks ago
London, United Kingdom Plexus Resource Solutions Full timeTechnical WriternBlockchain InfrastructurenRemotePlexus are on the hunt for an experienced Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create technical articles to help users to be able to understand their network more deeply.RequirementsnComputer...
-
Technical Writer
2 weeks ago
London, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical WriterBlockchain InfrastructureRemote Plexus are on the hunt for a Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create technical articles to help users to be able to understand their network more deeply.Requirements-Computer science...
-
Technical Writer
1 week ago
London, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical WriterBlockchain InfrastructureRemote Plexus are on the hunt for a Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create technical articles to help users to be able to understand their network more deeply.Requirements-Computer science...
-
Technical Writer
2 weeks ago
City of London, Greater London, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical Writer Apply fast, check the full description by scrolling below to find out the full requirements for this role. Blockchain Infrastructure Remote Plexus are on the hunt for an experienced Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create...
-
Technical Writer
1 month ago
London, United Kingdom NatWest Boxed Full timeJoin us as a Technical Writer - We’ll look to you to advocate for end users and customers that will be using our documentation - You’ll be creating, writing and editing technical API documentation as well as user manuals, software documentation, and instructional guides - Hone your existing technical expertise and take on a role with great career...
-
Technical Writer
2 weeks ago
London, England, United Kingdom Plexus Resource Solutions Ltd Full timeTechnical WriterApply fast, check the full description by scrolling below to find out the full requirements for this role.Blockchain InfrastructureRemotePlexus are on the hunt for an experienced Technical Writer to join a well-funded Layer 1 solution focused on the development of blockchain infrastructure. They are seeking a Technical Writer to create...
-
Technical Writer
3 weeks ago
London, United Kingdom NatWest Boxed Full timeJoin us as a Technical WriterWe’ll look to you to advocate for end users and customers who will be using our documentationYou’ll be creating, writing and editing technical API documentation as well as user manuals, software documentation, and instructional guidesHone your existing technical expertise and take on a role with great career development...
