E-commerce Coordinator

**Role: E-Commerce Coordinator / Customer Service**

**Location: Exeter**

**Salary: £21,500**

**Type: Perm/Full Time**

Reporting to the Customer Service Manager this role is responsible for all online sales and providing after sales care to end users, updating, maintaining, and developing the Business to Consumer platforms (B2C) as well as the Business-to-Business platforms(B2B).

This person will be responsible for understanding our product portfolio, how we process orders, provide excellent customer service, and ensure that all of our eCommerce platforms are accurate and up to date.
- Maintain all spares websites, including uploading new products, supersessions, obsolescence, product images and extended attributes of all available products
- Proactively update customers with order / product information, where applicable
- Checking all B2C customer orders are filtering into our ERP system fully and that all products ordered are checked against the serial number provided, where applicable
- Processing any VAT invoice requests for our customers
- Processing replacement orders and request returns through our CRM system, Saleslogix, using the ticket system.

**Personal Specification**

**Critical Qualities**
- Excellent written and verbal communication skills
- Excellent customer service skills
- IT literate - with Intermediate/advanced Excel experience
- Excellent time management skills
- Accuracy and attention to detail
- Ability to work on own initiative and work independently as well as a larger team
- Enthusiasm to learn new skills and ability to grasp large amounts of product information
- Positive work attitude