Workplace Experience Coordinator
4 weeks ago
Posted- 15-Feb-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandHost Team / London
Workplace Experience Co-ordinator
As Workplace Experience Co-ordinator you will acts as the 1st line of contact for employee experience within the building, to become the go-to person on the concierge desk for all employee issues.
Key Responsibilities:
- Carries out regular floor walks throughout the building, as well as checks and re-sets on-floor meeting rooms and common space.
- Pro-actively checks for building faults and reports via service desk and pro-actively assists employees with all building issues.
- Carries out building inductions, orientation and onboarding for new employees.
- Carries out building tours when required.
- Co-ordinates moves and changes within the building and acts as first point of contact with all associated teams.
- Maintains centralised services for employees such as stationery, printers, lockers.
- Manages and maintains relationships with third party vendors that supply services and goods to the office, ensuring appropriate contractual documentation and insurances in place.
- Provides support to all other Experience services teams (Front of House, Hospitality) to assist during busy periods.
- Experience co-ordinators/ mail co-ordinators staff crossed trained so they can carry out all the different services we provide.
- Scan incoming work related couriers and oversized personal packages and deliver to staff obtain signatures using tracking system.
- Book outgoing couriers via Addison Lee.
- Programme lockers on office floors and basement/shower areas for all staff.
- Special, Recorded deliveries incoming requiring signatures.
- Sending and franking out-going post.
- Print and bind documents for staff including large scale printing on site for staff.
- Order core stationary items for mail room and reprographics rooms, service hubs.
- Carry out archiving requirements sending, retrieving & destructions of files where possible for staff.
- Housekeeping: on office floors keeping walkways clear and hub areas tidy. Also report defects on floors on Facilities help desk.
- Monitor meeting room set ups and assist with set-ups.
Person Specification & Requirements
- Strong client / FOH facing personality with client / customer facing experience.
- Knowledge of Opsbase, Ojmar would be helpful but not necessary.
- Ability to work well within a varied role and team.
- Ability to lead team inductions confidently to new starters.
- Highly organised to manage the varied systems.
Further Information
- Working hours are 9 working hours between 7am-7pm, Monday to Friday.
- Uniform
- Gents light blue shirts, navy blue trousers, navy blue blazer, brown shoes
- Ladies light blue blouses, navy blue trousers, navy blue jacket, black shoes
About CBRE
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton.
**Equal Opportunitie**s**:
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
**Working at CBRE**:
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Life at CBRE
Family Friendly Policies | CBRE | CBRE UK
Employee Business Resource Groups | CBRE | CBRE UK
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