Onecall Coordinator

As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ over 5,000 full and part-time staff and provide community services to a population of 1.3 million people.

OneCall is the nurse-led Single Point of Access across West Sussex for referral management, clinical triage, signposting and coordination of highly effective Community-based services within SCFT. OneCall is currently based in two locations within West Sussex - The Quadrant, Lancing Business Park, Lancing, West Sussex and Crawley Hospital, West Green Drive, Crawley. The OneCall Coordinator post can be based at either site as OneCall is a 'virtual' service which enables all calls for West Sussex and those staff managing these calls to work effectively from both sites.

OneCall operates 24hr service, 7 days a week, including bank holidays.

The post involves the handling of all calls to and from the OneCall service, triaging patient needs effectively and accessing or signposting to the appropriate community services wherever possible to prevent unnecessary hospital admission or where this is not possible, to facilitate admission to hospital. In addition to supporting call answer, the key focus of the OneCall Coordinator is to ensure that all telephone activity into OneCall is managed safely, effectively and with the requisite skill to ensure a positive outcome.