Content Designer

5 months ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 346749**Salary**:

- £32,498 - £48,561- London £35,070 - £48,561 / National £32,498 - £45,831. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- 2A**Contract type**:

- Fixed term**Length of employment**:

- Two 2-Year FTC & One 1-Year FTC**Business area**:

- OFGEM - Communications**Type of role**:

- Communications / Marketing
- Contact Centre**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

To support our content transformation project, we’re looking for content designers who can use their skills and enthusiasm to create content that that will help us to improve consumer understanding of the energy sector and net zero.

**What we are looking for**

You will be a highly motivated Content Designer who will be an advocate for users working in our Digital Communications team to redesign the content on OFGEM.GOV.UK
- scope, create and improve user-centred content using content design principles
- take a user first approach to content development and customer journeys
- convey complex information, writing simply and clearly, with the user in mind
- deliver our key messages
- publish content on our digital channels to agreed deadlines, using content design principles
- provide specialist digital communications support to colleagues across the organisation to them understand what content design is, why it’s important and how to work with content designers

**What you will be doing**

You will take on a varied and challenging workload including:

- providing content design expertise
- developing, reviewing, writing, editing and publishing content that meets users’ needs based on insights and data
- developing our narrative on protecting the interests of consumers and building a greener, fairer energy system
- supporting communications initiatives with user focused content
- influencing decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible
- delivering content transformation on OFGEM.GOV.UK

**What we need from you**

You will need to have:

- content design experience
- skills to deliver content that adheres to a content strategy in support of organisation business goals and user needs and style guides
- ability to interpret complex language and convert it into clear understandable content
- ability to challenge constructively, using data to make your point
- analytical skills that can identify trends and create actionable insight

We are serious about offering you professional development, training and support. You can also expect an excellent benefits package, a great working environment with scope for hybrid working, and a shared sense of purpose.

**Job description**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

You will be:

- a skilled content editor with excellent attention to detail. You will know how to write simply and clearly, with the user in mind.
- a content designer, working on high profile online content, making sure it supports other channels including social media.
- responsible for the timely delivery and quality of content in support of campaigns and business objectives.
- working collaboratively with communications colleagues to ensure digital channels are used to full potential.
- providing content design support to colleagues across Ofgem, developing stakeholder relationships using evidence to explain decisions.
- Contributing to content strategy and policies and developing content patterns and standards.

You will need to deliver your expertise with genuine enthusiasm and an attention to

detail that enables colleagues to better understand the diverse needs of our users and

improve user experience on our website.

Operate a Flexible Resourcing model. Longer term, you may have the opportunity to work flexibly across Ofgem supporting on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise.

**Person specification**:
**Key Responsibilities**
- Develop, review, write, edit and publish content that meets Ofgem needs as well as those of our users usi

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