Resident Liaison Officer
5 months ago
Resident Liaison
**Job Type**: Full-Time
**About Us**: Here at LivGreen we are a specialist Retrofit Contractor which provides a one-stop-shop for social and private landlords in delivering high quality retrofit projects. We prioritize teamwork, efficiency, and delivering exceptional service to our clients.
As a Resident Liaison, you will be the primary point of contact between residents and the site team. Your role is crucial in ensuring that our residents have a positive and supportive living experience. You will address concerns, coordinate community events, and facilitate effective communication to enhance resident satisfaction.
**Key Responsibilities**:
- Serve as the main point of contact for residents, addressing inquiries, concerns, and requests in a timely and professional manner.
- Coordinate and organize community events and activities to foster a sense of community and engagement among residents.
- Facilitate communication between residents and management, ensuring that all parties are informed, and any issues are promptly resolved.
- Conduct regular check-ins with residents to gather feedback and identify areas for improvement.
- Maintain accurate records of resident interactions and follow-ups.
- Collaborate with the maintenance and operations teams to address any repair or maintenance issues reported by residents.
- Assist with the onboarding process for new residents, including orientations and welcome materials.
- Develop and distribute newsletters, notices, and other communication materials to keep residents informed about community news and events.
- Mediate conflicts and provide support to residents in resolving disputes.
- Promote and uphold the company’s commitment to excellent customer service and community living standards.
**Qualifications**:
- Proven experience in a customer service or community engagement role, preferably within a construction or property management setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and other relevant software.
- Conflict resolution and problem-solving skills.
- A positive and proactive attitude towards resident relations and community building.
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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