Clerk-front Desk

5 months ago


Ilkeston, United Kingdom Marriott International, Inc Full time

**职位编号** 23205751
**工作类别** Rooms & Guest Services Operations
**地点** Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

通过确认预订,分配客房,并发放和激活客房钥匙,处理所有客人入住手续。处理所有付款类型,如房费、现金、支票、借记卡或信用卡。 处理所有退房,包括解决任何延迟的费用和有争议的费用。回答、记录和处理所有客人来电、信息、请求、问题或疑虑。与客房部协调,跟踪客房的准备情况,以便客人入住。向客人/访客传达停车程序,并根据需要安排行李员或代客泊车员。为客人提供关于酒店和当地景点的路线指示和信息。运行每日报告(抵达和离开的人数),确定任何特殊要求,并检查报告的准确性。完成计算机系统中指定的交班和结算报告。兑现客人的个人支票和旅行支票。在每班开始和结束时清点收银柜账目。根据会计规范,结算和存放凭条。

遵守所有公司安全政策及程序;向经理报告事故、伤害和不安全的工作条件。

遵守公司的所有政策和程序;确保制服和个人仪表整洁而专业;维护专有信息的机密性;保护公司资产。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;为残障人士提供协助;感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈;以适当的礼仪接听电话。与他人建立和保持积极的工作关系。遵守质量保证预期和标准。在较长一段时间内保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

德尔塔酒店致力于打造贴心周到、惬意安心的旅行体验,竭力满足当今旅行常客的基本需求。我们提供优质服务及旅程所需,为每一位宾客排忧解难。德尔塔酒店员工心怀热忱、博闻广识、能力超群,他们悉心服务,只愿宾客能够全身心地投入重要之事。凭借在加拿大、英国和美国的强大影响力,德尔塔酒店开始加快扩张步伐,进军全球各地市场。我们诚邀各位擅长提供高效服务和专注重要细节的行业人才加入德尔塔酒店团队。加入万豪旗下品牌德尔塔酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。


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