Project Support Coordinator

4 days ago

Bristol, United Kingdom OVO Energy Full time

**Role OVO-View**

**Location**: Home based

**Team**: Energy Solutions

**Salary banding**: £26,000 - £32,000

**Experience**: Learner/Mid-level

**Working pattern**:Full-Time

**Reporting to**:Neil Smith - Head of Central Services

**Sponsorship**: Unfortunately we are unable to offer sponsorship for this role.

**This role in 3 words**: Engaging. Ownership. Decision-maker.

**Top 3 qualities for this role**: Detailed. Analytic. Conscientious.

**Everyone belongs at OVO**

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

**Teamworking for the planet**

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:
You will be a member of the Energy Solutions Project Support Team working on the hugely ambitious and exciting new 'Energy Expert' project Initiative. Energy Solutions assists the OVO business in meeting the Energy Company Obligation (ECO), as well as other Energy Efficiency funding initiatives and we achieve this by fitting Energy Efficiency measures such as insulation, renewables and new heating systems to domestic properties across the UK.

The team created to deliver this key business objective will become an integral part of the OVO family, assisting our members (existing and future) by surveying properties and providing meaningful advice, information and products to improve the energy efficiency of their homes and reduce running costs in the longer term.

**This role in a nutshell**:
Reporting to a Senior Domestic Energy Assessor (DEA) you will be responsible for collating, checking and utilising any property data captured during an assessment undertaken by a team of OVO Energy Experts. This information will be used to create content for a bespoke Home Upgrade Report detailing how energy efficient the property is, and what upgrades might be beneficial for the home and the customer.

You'll play a key role in the delivery of the service and collaborate with internal colleagues in sales and marketing to understand customer demand in your area. You'll also be expected to work with external colleagues at the Energy Savings Trust (EST) who are partnering with OVO to deliver tailored and credible advice on how to improve energy efficiency, reduce fuel bills and cut the UKs carbon emissions.

Our simple proposal centres around OVO providing qualified and credible experts to undertake home energy efficiency assessments and advising people how they can make their homes more energy efficient. Your role is to administer and coordinate the delivery of this service.

**Your key outcomes will be**:

- Liaise with OVO Marketing to understand eligibility and weekly expressions of interest to create capacity assessments, and help maintain diaries on behalf of a number of field-based, OVO Energy Experts.
- Liaise with customers who have approached OVO to take advantage of this service and monitor the outputs generated by the home visit from the OVO Energy Expert.
- Remotely monitor your Energy Experts diaries and liaise with field-based staff to ensure complete adherence to their work schedule.
- Where circumstances dictate that an Energy Expert is unable to make a pre-arranged appointment, the role holder should manage that message with the customer and rebook a home visit at a mutually convenient time.
- Following a home visit, liaise with the Energy Expert to create a bespoke 'Home Report' and present that back to the customer in line with predetermined timelines.
- The role holder is responsible for undertaking Aftercare calls with each customer to answer questions relating to the service, and capture feedback_ _on the service provided.
- Creating weekly and monthly reports on service performance to distribute to their Senior DEA, and the wider Energy Solutions team.
- Assisting Sales, Commercial, Operations and Assurance functions to ensure the same high level customer journey is maintained where a home visit results in an upgrade measure being installed.

**You'll be a successful Project Support Coordinator at OVO if you**
- Have excellent communication and coordination skills
- Strong customer focus and a passion for improving energy security, reducing energy costs and helping our members to become more energy efficient
- An understanding of the Energy Company Obligation (not mandatory)
- Understanding of the Data Protection Act
- Strong Microsoft Excel skills and Google Suite experience
- Robust but friendly communication skills
- Industry knowledge or the ability to learn the energy efficiency markets
- Flexible approach to daily work patterns
- Excellent attention to detail
- Confidence and initiative to be a great problem solver

**You won't like this role if you**

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