Helpdesk Operator

4 days ago


Livingston, United Kingdom Clickwise for Mears Group Full time

Job Description

**Helpdesk Operator
- Location - Livingston £23,000 + excellent Benefits**

This is a great opportunity to be part of an Award winning busy working as part of a large Facilities Management Contract. Located in Livingston. As a Helpdesk Operator will be working to provide administration and helpdesk support across the associated regions. Working as part of a dedicated and dynamic Team this role is central to our communications with Clients, our team and our Sub Contractors and suppliers. This is a permanent position with great benefits.

**Who are we?**

Here at Mears Group our vision is to make a positive difference to the communities we serve. We do this by improving working environments, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, end users, customers, their families and the wider community.
Mears offers a comprehensive facilities management service that encompasses multi-disciplinary activities within the built environment and the management of their impact upon the serviced property. Mears is a corporate member of the Institute of Workplace and Facilities Management. We have an extensive portfolio of clients from Portree in the North to Portsmouth in the South. Our projects are diverse in nature, including caring for listed buildings, Ministry of Defence properties, local authority and entertainment amenities with a wide range of technical requirements across a range of sectors

**Responsibilities will include**:

- To liaise and communicate effectively with the stakeholders, client contacts and contractors to meet reactive task SLA’s,
- Minimise penalty deductions across the relevant contracts.
- Provide admin and contract support, where required for other team members and managers
- Compile meaningful periodic Reports and KPI’s information to Managers and Directors.
- Day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks.
- To actively chase and drive the outstanding calls, PPM and Reactive within the helpdesk following relevant Contractual processes, to comply with contract task timescales.
- Administer and monitor third party and supplier contract periods. Notify reviews when due, obtaining and processing tender information for management review.
- To be willing to operate Mears IT systems.
**We are looking for? **We are keen to meet an Administrator who has commercial experience within Facilities, Housing, Social Housing or Construction preferably with work based background or qualification.**
- You will also have a Full, current driving licence, You will also need to demonstrate an understanding of PPM, reactive maintenance and service levels. Experience of working in a multi-site operation admin desk or within a contract environment.
**What's in for you?**
- Competitive annual salary _(£23,000 - Depending on experience) _
- 25 days annual leave
- Generous Pension Scheme
- Cycle to work scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
- Maternity and paternity packages to make sure you get to spend time with your loved ones
- Use and access to the latest technology

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday
Reference ID: REQ0021939


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