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Customer Onboarding Specialist

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London, United Kingdom GetGround Full time

We are a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to wealth generating assets like real estate = less wealth inequality. We have first mover advantage

Our CEO and co-founder Moubin had a successful career at McKinsey and private equity firm, APAX. Our CTO and co-founder Misrab is a Stanford Computer Scientist who scaled the data team at Gojek, a Tech unicorn in Asia.

Our values sit at the core of GetGround - pursuit of excellence, feedback obsessed, No BS and healthy egos.

**GetGround stats**:

- ‍‍ 85 colleagues (ex Google, Feedzai, Deliveroo etc)
- £1Bn of assets on our platform
- Captured 10%+ of our market
- 5 locations (UK, Portugal, Germany, HK, Singapore)

**Customer Onboarding Specialist (KYC) | Hammersmith, London **_(hybrid working with 3 days in our new Hammersmith office per week is required)_

As a Customer Onboarding Specialist you will play a pivotal role in the continued stability and growth of our organisation, by serving as a front-line representative for GetGround ensuring a seamless, professional and world class experience for our customers within our Customer Operations team.

**What you will do**
- Conducting initial due diligence and undertaking risk based analysis on proposed new customers
- Ensuring compliance with internal policies and procedures, regulatory, AML and JMLSG rules and guidelines
- Escalating issues to the Customer Operations Team Lead and the Compliance team
- Ensuring customers experience an efficient and seamless process during the different stages of onboarding with us
- Contributing to improving our processes and ensuring they are well documented
- Building relationships with internal stakeholders across the business
- Contributing to achieving quarterly Operations Team objectives and key results (OKRs)
- Ensuring internal systems are up to date with relevant documents and data
- Conducting ongoing due diligence using third party screening software

**The skills and experience you will have**:
Essential:

- 1-2+ years experience working in customer onboarding as a KYC specialist/analyst
- Knowledge of relevant regulation e.g AML
- Experience with conducting due diligence on individuals and entities** **using a risk based approach
- Exceptional attention to detail
- Impeccable written and verbal communication skills
- Ability to prioritise effectively across competing demands
- Able to act independently on own initiative

Desirable:

- An understanding of company structures
- An understanding of the property industry

**Our benefits**
- Competitive salary + stock options
- Private health + dental benefits
- Flexible/hybrid working (check details with your recruiter)
- 12 mental health days off annually (1 per month) PLUS holidays and public days off
- Mental health support - 24/7 access to mental health support, counselling, therapy & coaching through Spectrum.Life for all employees and their immediate family
- Team and company-wide events
- 360° performance reviews to promote a culture of growth and development
- Support for conferences and professional learning & development

[+ other localised benefits depending on your office location e.g. free breakfast daily)

**What we are doing**

We are building the first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

**Diversity & inclusion at GetGround**
- 42% of our employees identify as female or non-specified, 58% as male
- 19 nationalities represented across offices in 5 countries
- Our work on Design Accessibility
- Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

LI-Hybrid