Patient Pathway Coordinator

3 weeks ago

London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 4**:
**Main area**
- Cardiology
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 343-NN-6106958-A&C-Z**Site**
- St Helier Hospital
- **Town**
- London
- **Salary**
- £29,460 - £31,909 Pro-rata pa inc HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- 26/03/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

**Main duties of the job**:
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Assistant Service Manager for Cardiology, you will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge**:
**Essential criteria**:

- Computer literate, with experience of using a keyboard
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Knowledge of NHS service provision including national waiting time standards

**Desirable criteria**:

- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes

**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above.

**Desirable criteria**:

- ECDL
- NVQ or working towards NVQ or equivalent
- A-Level English

**Experience**:
**Essential criteria**:

- Experience of using a full range of IT/Patient administration systems

**Desirable criteria**:

- Experience working with DictateIT3, iPM, iCM, iFIT
- Experience working in a similar patient administration role in a hospital/health care setting

**Skills**:
**Essential criteria**:

- Knowledge & awareness of diversity and human rights as appropriate to your role
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Ability to provide a customer focused service
- Knowledge of dealing

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