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Night Reception/night Porter

4 months ago

Colchester, United Kingdom STOKE BY NAYLAND HOTEL, GOLF AND SPA Full time

Stoke by Nayland Resort is looking for an experienced Night Receptionist/Night Porter to join the team on a full time basis.

This is a hands-on role that would will suit a motivated individual who has a positive outlook and natural interest in learning new skills and being organised. You will be professional and friendly and always ready to provide our guests with a warm welcome. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.

**Responsibilities**:
- Your role will include;
- Hosting and managing night reception
- Welcoming guests and processing check-in and check-out
- Providing information on hotel facilities and services, as well as the surrounding area
- Guest billing and invoicing controls
- Confirming all aspects of room reservations
- Running the Night Audit procedure
- Providing First Aid response
- Overseeing the safety and security of the building, staff and guests
- Developing and maintaining standards
- Evening and morning handover of tasks and checklists

**Qualifications or desired skills**
- Excellent IT and administrative skills
- Excellent communication and organisation skills
- A proactive individual with a positive approach to work
- First Aid qualified to 3-day or equivalent
- Experience working with a POS & FOH system
- Excellent organisational skills and a good eye for detail
- The ability to work alone and as part of a team
- Previous experience of working on a hotel reception is preferred for this role.

**Additional Information - **_As part of the Nights team you will be expected to work on a rota basis, including weekends and bank holidays. Due to our location, having your own transport is essential._

**Salary**: Up to £11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Colchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person