Receptionist

**Job description**

Monday 8am - 6pm, Tuesday 8am - 1pm, Thursday 2pm - 6pm, Friday 1pm - 6pm.

The Reception team are the backbone of the surgery, being the crucial link between the doctors, staff and patients. You will be working as part of the wider practice team acting as a focal point of communication between the GPs, Managers and other members of the Primary Health Care Team. The person we are looking for should be confident, discreet, organised, conscientious, able to use their initiative and computer literate.

You will be responsible to the Reception Manager

Reception duties include the following:

- Attend to patients at the reception desk, deal with their enquiries, book appointments with a variety of different clinicians.
- Answer the telephone and deal with all enquiries.
- Provide information and help to doctors, nurses, patients and colleagues.

Clerical duties will include the following:

- Sorting and actioning a variety of day to day correspondence.
- Using our medical computer system for a variety of tasks, e.g. making and cancelling appointments, adding patient details, processing repeat prescription requests and updating the database.
- Invite patients to attend the surgery for specific tests/procedures, ensuring quality of care targets are met.
- Extracting and accurate filing of medical records, letters and reports.
- Summarising paper medical records onto the practice computer system.
- Taking messages, making telephone calls for hospital appointments, obtaining test results etc.
- Assisting with a variety of administration and tasks as and when required.

The list of duties as outlined is not intended to be exhaustive, but indicates the main responsibilities.

Other information:
Punctuality is essential; all staff must arrive and start work on time. Clothing must be of smart appearance. A staff handbook will provided which outlines requirements in more detail.

All staff are required to attend and/or carry out on-line essential training as instructed by the Practice Manager i.e. Fire & Safety, Health & Safety, Safeguarding Children, Information Governance, Resuscitation.

This post requires a keen, enthusiastic, flexible and friendly person who has the ability to adapt to a variety of duties and who is willing to take on any tasks that may be required to ensure the smooth running of our Surgery.

If you are employed after 1stJanuary 2020 and you are a current patient at Firs House you will be asked to re-register at another practice whilst working at tis surgery.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Employees must take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions at work.

Staff must co-operate with the employer insofar as is necessary to enable a duty or requirement to be performed or complied with.

No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health and Safety.

Staff must report any potential risks to the practice manager.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to othe