Corporate Receptionist

**Main duties**
- To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high quality support is supplied to the business consistently
- To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
- To communicate effectively with other departments and neighbouring Mitie sites.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
- To assist in any other reasonable duties as required by your colleagues, managers or clients

**Person Specification**
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working