Deputy CEO

Job description

**The Role**

Compass. Therapy. Support. Community. provides a therapeutic community hub where clients can access a wide range of services, therapies, advice, and support in a friendly and welcoming environment. Day to day operations involve the delivery of physiotherapy, oxygen therapy, rehabilitation and wellbeing services, a wide range of complementary therapies, condition specific information, advice, and referrals to partner organisations.

As the Deputy CEO you will:

- be responsible for the day to day centre operations and business development responsibilities on behalf of the CEO and Trustees. Acting as a deputy to the CEO for all operational matters, the role holder will facilitate the day-to-day business with overarching responsibility for planning, performance measurement, decision making and resource allocation. They will ensure the smooth, cost efficient and optimal running of operations (both in person and online) - offering a welcoming and supportive environment to our clients, in compliance with relevant policies, regulations, and procedures. The role holder will also oversee marketing and promotion activities, as well as building and maintaining community relationships.
- provide succession for the CEO**, l**earning and developing through involvement in strategic activities, as required by the CEO and Trustees, such as strategic planning for the sustainability and growth of the organisation, strategic partnership development and embedding strategic income generation approaches and so on.

The role forms part of the Compass. Therapy. Support. Community management team, alongside the Lead Physiotherapist and CEO, and will work to develop and embed commercial acumen across the wider Compass team, taking responsibility on behalf of the CEO to balance income and expenditure so that delivery of services continues to sustain and grow in the long term.

**About You**:
The postholder will have experience/background in:

- recruiting, developing, and leading high performing, multi-functional teams of employees and volunteers to deliver continual improvement.
- educated to degree level or equivalent relevant experience
- interested in working in the charity sector and health and wellbeing

**About the Organisation**

Our vision is that everyone with a neurological condition in The Lothians has the support to live their best life.

The charity was created in 1984 by and for people with Multiple Sclerosis to provide them with specialist physiotherapy and oxygen therapy, allowing them to improve their quality of life. Over time, the charity has developed and evolved into a community, the Compass Therapy Support Community that offers more than just therapies. The same supportive spirit established in 1984 as the Multiple Sclerosis Therapy Centre, still exists today.

Our clients have a wide range of neurological conditions, including MS, ME/Chronic Fatigue Syndrome, Parkinson’s, Fibromyalgia, Stroke, Traumatic Brain Injury, MND, migraine/cluster headaches and many more. We are also supporting a growing number of people with long-Covid which is increasingly recognised as a neurological condition with multiple symptoms.

A neurological condition affects the brain, spine and/or nerves. It can impact anyone at any age and symptoms can include difficulty with walking, balance or coordination; muscle weakness; fatigue; bladder or bowel dysfunction; ‘brain fog’ and poor mental health.

We work with each client’s individual challenges and symptoms, rather than focusing on their particular condition and our support is life-long, rather than time-limited, recognising that symptoms and challenges for each person will change over time.