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Business Services Associate

4 months ago

Ipswich, United Kingdom Gallagher Bassett International Full time

Business Services Associate
- Based in our Chelmsford or Ipswich office with agile working, the purpose of this role is to provide efficient, high quality support to internal and external customers and working partners. The Support Services team handles client setup, renewal, liaison, administration and reporting working alongside key areas of the organisation._

**Primary Responsibilities**:

- To assist in new and renewed set-up of clients using in-house systems
- To oversee the set up and maintenance of client organisational charts (pyramids) using Excel spreadsheets.
- To deliver in-house system training to internal and external parties
- To be involved in the design and delivery of new client reports
- To influence and establish best practice within the Support Services team and wider division.
- To handle complex queries from internal and external parties
- To provide assistance in other areas of the Company’s business as may be required
- To play a key role in ensuring that service level agreements are met
- Participate as required in team, division and wider company projects and initiatives i.e. Quality and Service Excellence
- Comply with all Gallagher Bassett and office procedures
- Any other duties as required by Gallagher Bassett

**Essential Skills**:

- Microsoft Excel to an intermediate level
- Moderate understanding and knowledge of general insurance and underlying legal principles (preferred but not essential)
- Ability to prioritise and organise own workload to ensure that deadlines are adhered to
- Ability to work under pressure and without supervision
- Ability to liaise with colleagues, working as a team
- Ability to develop and sustain relationships with both internal and external customers
- Ability to construct effective written communications, including letters and reports. Capable and confident written English skills
- Confident and effective telephone skills
- Confident numeracy skills
- Good attention to detail

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

What can Gallagher Bassett offer you?
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Enhanced maternity leave
- Free flu jabs
- Gym membership
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Essex, CM1 1QW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Ipswich

Reference ID: 102812