Team Leader Admissions

3 weeks ago

Enfield, United Kingdom Barnet and Chase Farm Hospitals Full time

**Main duties of the job**:
An exciting opportunity for the post of team leader has become available within Central Admissions at Enfield Civic Centre. The post holder will lead a team of Waiting List Coordinators and administrative staff to facilitate the smooth progress of the patient journey from DTA to discharge from Trust’s care to meet patient needs and national standards. They will be expected to lead by example and ensure that all Admissions staff work as a team towards this common goal.

The post holder is for 30 hours per week, with the possibility of becoming full time.

**Key responsibilities**
- Supervise, lead and manage administrative staff within the service to ensure productivity and quality standards are met
- Liaise with other Trust operational and clinical staff to ensure that their team is providing an effective service
- Ensure that Admissions staff are patient-focussed and provide a professional service on behalf of the Trust
- Act as process and systems specialist for the team, ensuring that they have the skills and knowledge to manage waiting lists and book operating theatre lists in accordance with Trust policies and procedures
- Manage staff rotas and staffing levels to ensure that a satisfactory level of service is provided to patients and Services during Admissions opening hours
- Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
- Represent the Assistant Service/ Service Manager as required.

**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

**Detailed job description and main responsibilities**:
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

**Person specification**:
**Skills and Knowledge**:
**Essential criteria**:

- In-depth understanding of national NHS policy and targets including thorough knowledge of the 18 week and cancer pathway targets.
- Good interpersonal and communication skills, both oral and written.
- In-depth knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
- Understanding of the requirements regarding patient confidentiality

**Desirable criteria**:

- Knowledge of medical terminology
- Coaching skills
- Change management skills and ability to implement change

**Qualification**:
**Essential criteria**:

- Educated to A level standard (or equivalent) English and Maths at GCSE level (or equivalent)
- Evidence of continuing personal development
- English and Maths at GCSE level (or equivalent)

**Desirable criteria**:

- Customer Services passport (or equivalent)
- Leadership qualification

**Experience**:
**Essential criteria**:

- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of waiting list management and surgical theatre booking
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems

**Desirable criteria**:

- Experience of leading a team in customer service environment
- Experience of working with senior clinicians and managers
- Experience of drawing up staff rosters
- Experience of working within an allocated budget

**Aptitudes & personal character**:
**Essential criteria**:

- Positive and motivated
- Proactive with a logical, analytical approach to work and meticulous attention to detail.
- Ability to work under pressure and use own initiative to prioritise tasks to maintain service levels within available resources
- Flexible and adaptable
- Ability to work on own in pursuit of team objectives
- Ability to negotiate with and influence staff at all levels and manage conflict
- Excellent customer care manner; polite, sympathetic, patient and diplomatic
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to learn and assimilate information quickly
- Ability to maintain a high level of professionalism in all circumstances

**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values
- **Covid-19 Vaccination**

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- ** AT* - Apprenticeship Training**. Where AT* is entere

  • Care Team Leader

    6 days ago

    Enfield, United Kingdom Care Team Leader (Days) Full time

    Our multi-award-winning organisation is looking to recruit a Care Team Leader to join our Care team. The role of Care Team Leader is based on a rota basis which may include evening and weekend shifts. This is a pivotal position to help ensure our residents live a meaningful life and feel involved within their community.The role of Care Team Leader will...

  • Admissions Administrator

    2 weeks ago

    Enfield, United Kingdom Fox Morris Group Full time

    Admissions Administrator - Admin/Education - Enfield Council - EN1 3ES We are looking for an **Admissions Administrator** based at**:EN1 3ES** We are looking for someone to work within the Admissions and Attendance Service, within the Education Department. Daily duties will include, but are not limited to: - Answering duty line, taking notes of call and...

  • Admissions Administrator

    2 weeks ago

    Enfield, United Kingdom Fox Morris Group Full time

    Admissions Administrator - Admin/Education - Enfield Council - EN1 3ES We are looking for an **Admissions Administrator** based at**:EN1 3ES** We are looking for someone to work within the Admissions and Attendance Service, within the Education Department. Daily duties will include, but are not limited to: - Answering duty line, taking notes of call and...

  • Admissions Coordinator

    1 week ago

    Enfield, United Kingdom OnlyFE Full time

    **Admissions Coordinator** **£23,042-£24,739pa inclusive of London Weighting. Salary based on Business and Learning Support scale** **Full time, permanent ** **36 hours, 52 weeks** **Enfield** Capel Manor College is London’s only specialist environmental college, offering a diverse range of full and part-time courses in further and higher education...

  • Sen - Post-14 Team Leader

    4 days ago

    Enfield, United Kingdom Enfield Council Full time

    The London Borough of Enfield is looking for a Post 14 Team Leader to join a well-resourced and committed SEN team. You will be managing a team of 4 Case Coordinators. Staff and casework management experience within a SEND, education or other related Local Authority service is essential. We have a good reputation as a service and are improving year on year...

  • Attendance and Admissions Officer

    1 month ago

    Enfield, United Kingdom Pinnacle Learning Ltd Full time

    A primary school in Enfield is looking for an Attendance and Admissions Officer to join them on a full time, term time only basis. This role is to start ASAP on a temp-perm basis, working hours 8:15am to 4pm. This is a vibrant, diverse and inclusive two-form entry primary school, rated Good by Ofsted. The school is an exciting and inspiring place to work...

  • Head of Admissions, Attendance

    2 weeks ago

    Enfield, United Kingdom Enfield Council Full time

    Enfield Borough Council is looking to appoint an excellent Head of Admissions, Attendance & School Place Planning with a strong record of success and experience in education within schools and local authority settings. The post will require you to provide strong leadership and management of the Council's work in these three areas ensuring that statutory...

  • Team Leader

    2 weeks ago

    Enfield, United Kingdom Delivery Kitchen - Enfield Full time

    **Delivery Kitchen Team Leader £10.50 - £12.50 Per Hour** **Voted Deliveroo’s best restaurant of the year. Be part of one of UK’s fasting growing restaurant brands and in return you’ll get** - Flexible shifts - Pay increase after passing probation to £11.50 per hour - Pay increase after passing annual review to £12 per hour - Pay increase after 18...

  • Team Leader

    2 weeks ago

    Enfield, United Kingdom Card Factory Full time

    Job Introduction **Location: Enfield** **Contracted Hours Available:10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    2 days ago

    Enfield, United Kingdom Card Factory Full time

    Job Introduction **Location:Enfield** **Contracted Hours Available:8.00** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Band 5 Team Leader Admissions

    3 weeks ago

    Enfield, United Kingdom Barnet and Chase Farm Hospitals Full time

    Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our...

  • Team Leader

    2 weeks ago

    Enfield, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Enfield**: Location Enfield Business Area: Cineworld Cinemas, Internal Job type: Full Time Contract **Salary**: £24750 per annum Job ref: 055256 Published: 19 minutes ago **Cineworld Enfield is looking for the next stars to join our team!** Our cinema has 15 screens and is situated on the busy on A10 and Southbury Road junction. We...

  • Team Leader

    2 weeks ago

    Enfield, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Enfield**: Location Enfield Business Area: Cineworld Cinemas Job type: Full Time Contract Job ref: 052317 Published: 6 minutes ago **Cineworld Enfield is looking for the next stars to join our team!** Our cinema has 15 screens and is situated on the busy on A10 and Southbury Road junction. We have a number of propositions, which...

  • Waiting List Coordinator

    4 weeks ago

    Enfield, United Kingdom Barnet and Chase Farm Hospitals Full time

    **Main duties of the job**: This is an exciting time to be working at the Royal Free London NHS Foundation Trust one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. We are looking for Waiting List Coordinators to support the central admissions...

  • Waiting List Coordinator

    3 days ago

    Enfield, United Kingdom Barnet and Chase Farm Hospitals Full time

    **Main duties of the job**: This is an exciting time to be working at the Royal Free London NHS Foundation Trust one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. We are looking for Waiting List Coordinators to support the central admissions...

  • Care Team Leader

    2 weeks ago

    Enfield, United Kingdom Glenholme Healthcare Ltd Full time

    **Care Team Leader - Learning Disabilities** **Day and Night Opportunities available** **Hourly Rate: £12.50 per hour, a wide range of health & wellbeing benefits & employee perks (read on to find out more), the opportunity to develop & progress, and overtime opportunities.** Are you a natural leader with a passion for making a difference in the lives of...

  • Care Team Leader

    3 weeks ago

    Enfield, United Kingdom Glenholme Full time

    Care Team Leader - Learning Disabilities Night and Day Positions Available Location: Glenholme, Hightrees, Enfield Hourly Rate: £12.50 per hour, PLUS a wide range of health & wellbeing benefits & employee perks (read on to find out more) PLUS the opportunity to develop & progress PLUS overtime opportunities. Are you a natural leader with...

  • Care Team Leader

    2 weeks ago

    Enfield, United Kingdom Glenholme Full time

    Care Team Leader - Learning Disabilities Night and Day Positions Available Location: Glenholme, Hightrees, Enfield Hourly Rate: £12.50 per hour, PLUS a wide range of health & wellbeing benefits & employee perks (read on to find out more) PLUS the opportunity to develop & progress PLUS overtime opportunities. Are you a natural leader with...

  • Housing Access Team Leader

    2 weeks ago

    Enfield, United Kingdom Akton Recruitment Ltd Full time

    Housing Access Team Leader Akton Recruitment has a Housing Access Team Leader position available The Market Management Service was established to ensure that Enfield's private rented sector meets resident's needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and...

  • Coffee Shop Team Leader

    2 weeks ago

    Enfield, United Kingdom Dunelm Full time

    **Overview**: **Coffee Shop Team Leader: £14.30 rising to £14.70 per hour.** **Starting salary equivalent of £14,872 rising to £15,288 per year, plus overtime.** - As a **Coffee Shop Team Leader **at **Dunelm**, you’ll see your creative and exciting ideas come to life, whilst ensuring a high standard of beverage and food service is provided to our...