Engagement Lead

**JOB DESCRIPTION**

Engagement Lead

Employed by: Deafness Resource Centre

Based: DRC St Helens

Line Manager: Service Manager

Hours: 36 per week

**Salary**: £19813

Overall Role:
Maximising opportunities to reach D/deaf people, children and families to raise awareness of the services available and facilitate their engagement.

**Duties**:
1. To organise and deliver a range of community-based activities and events to engage with potential service users across our service delivery area

2. To develop and coordinate self-help and social groups to reduce isolation and provide peer support to specific client groups

3. To lead on the recruitment and supervision of volunteers including appropriate policies, training and DBS checks

4. Provide accurate and appropriate information and guidance relating to deafness and associated issues

5. Participate in local networks to promote services and to raise awareness of the needs of D/deaf people in service provision

6. Work with key partners and stakeholders to address identified need through the development of local provision.

7. Delivery of outreach drop in services in Knowsley including, customer satisfaction and associated promotional activities.

8. Promote and raise the profile of Deafness Resource Centre to the wider community and local service providers using social media, literature and presentations/networking.

9. Co-ordinate the planning and delivery of Deaf Awareness sessions and accredited training courses, including the maintenance of student records and liaison with external partners.

10. Monitor and evaluate the effectiveness of services and implement improvement plans to ensure continual improvement across all service areas

11. Produce service reports as required to meet organisational and funding requirements.

13. Undertake appropriate training and learning opportunities to fulfil the role to its full potential and to strive for continuous personal development

14. Act within the DRC’s policies and procedures particularly Health & Safety, the promotion of equality of opportunity and Safeguarding of adults and children.

15. Undertake any other duties within the scope of the role as directed by line manager.

**Salary**: £19,813.00 per year

**Benefits**:

- Company pension
- Flexitime
- Language training provided
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- community based work: 1 year (required)

Work Location: On the road

Application deadline: 27/01/2023
Reference ID: DRC EL