Receptionist

5 months ago

London, United Kingdom Everest Re Group, Ltd. Full time

Title:
Receptionist

Company:
Everest Advisors (Uk), Ltd.

Job Category:
Administration

**Job Description**:
Who are we?

As one of the leading global reinsurance and insurance providers, Everest continues to grow throughout Europe and the rest of the world. As an organisation we maintain discipline and focus on creating long-term value through underwriting excellence and strong risk and capital management. But in everything we do, the most valued asset are our people.

Summary

As part of the Office services and Reception team The Receptionist will work to consistently deliver exceptional client service, working with professionalism, focusing on the needs of both internal and external clients. The team are focused on maintaining and enhancing the professional image and reputation of Everest in all contacts with clients, visitors, and internal customers by providing consistent, excellent service as a team.

You will be the first point of contact for our company. Our receptionist’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

It will be important to demonstrate flexibility ensuring the highest standards of client service are delivered, reflecting both the excellence of Everest’s business, its operating culture and ethos. The team work to a shift pattern and each receptionist will be required to demonstrate flexibility as determined by operational and business requirements.

Key Responsibilities:
- Meet and greet all visitors with a warm and professional welcome. Contact the relevant host and ensure the correct room is ready. Take any personal belongings, coats, bags for safe keeping. Offer refreshments if appropriate- Perform regular conference room checks to ensure rooms are in perfect condition to receive the host & guest/s, have all relevant media and AV equipment ready and are set-up according to the host’s request- Co-ordinate the booking of conference rooms making effective use of the room booking system. This may involve prioritising client meetings over internal meetings and prioritising and juggling reservations to make efficient use of meeting room space and meet customer needs- Re-confirm “next day” bookings and check all requirements- Carry out monthly administrative procedures, e.g., compile reports (statistics, no-shows, room moves, room usage, VC/AV equipment usage, refreshments usage, overrun meetings)- Keep accurate records of all correspondence between the relevant parties booking rooms- Maintain a “waiting list” on busy days- Liaise closely with the IT department regarding media and AV equipment- Book taxis, print documents etc. for clients when requested- Manage the receipt and distribution of post, maintain the franking machine/stamps and prepare Everest correspondence for collection- Report any defects and maintenance issues to the Office Manager. Follow up to ensure rectification is satisfactorily completed- Keep the reception and client touchdown areas tidy and ensure all publications are neatly on display along with other appropriate media- Keep the conference rooms and always supporting kitchen areas clean and tidy- General administration duties, photocopying, filing and scanning- Stock maintenance and monitoring of stationary, office supplies and catering supplies on a weekly basis and re-ordering when required- Develop and maintain the reception procedures manual (Bible) ensuring it is kept up to date with current working practices, legal requirements, and health & safety. Use as training material for temps as and when required- Observe the company procedures about fire, health, and safety- Ensure compliance with the firm’s policies and any other legal obligations; effectively managing risks to the firm where those risks relate to this role

Switchboard Responsibilities- All calls should be answered in a professional, articulate, and confident manner- Answer all calls, both internal and external (within 3 rings where possible) and direct them to the appropriate person- Update London entries on internal telephone directory as new staff joinSkills & Experience:
- Proven work experience as a Receptionist, Front Office Representative, or similar role- Proficiency in Microsoft Office Suite and hands-on experience with office equipment- Professional attitude and appearance- Solid written and verbal communication skills- Ability to be resourceful and proactive when issues arise.- Excellent organizational skills- Multitasking and time-management skills, with the ability to prioritize tasks.- Customer service attitude

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride our

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