Apprentice Hospitality Assistant

**Why hospitality.**

Hospitality is an exciting industry to become part of, it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working in, are you looking for a career in Hotel Hospitality?

**The Role**

We are looking for a Apprentice Hospitality assistant who would enjoy working in the luxury Historic Buxton Crescent Hotel and quaint Old Hall Hotel. The Apprentice hospitality assistant will train within the Restaurant and Bar areas to exceed guests’ expectations by consistently providing professional efficient 5-star service which exceeds guest expectations.

**Overview of the role to train towards**
- Attend college one day per week

**Restaurant**
- To ensure restaurant checks have been received in the kitchen
- To check that restaurant tables are correctly laid up according to the standards of the restaurant before any dishes are served to a guest
- To assist in the service of drinks when instructed by the Head Chef or supervisor
- To ensure tables are cleared and debris removed in the agreed manner
- To have knowledge of food service techniques in order to serve all food correctly and to the required standard
- To have complete knowledge of all menus, wine lists and specialities offered in the restaurant and to be able to advise guests as necessary
- To assist when required to take guests food orders
- To carry out any other reasonable duties as deemed appropriate by Head waiter or supervisor
- To deal with guest comments or complaints and to pass on any relevant information to the Head Chef or Supervisor
- To be responsible for restaurant mise-on-place, which will include the following:

- Polishing glassware, silver and china.
- Stocking the hot and cold buffets
- Cleaning and stocking the sideboards
- Ensuring correct levels of linen, crockery, cutlery and silver is available throughout service
- Cleaning and replenishing of the cruets / condiments
- Returning used linen and collecting fresh
- To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas
- To adhere to any cleaning rota's and to sign them off when completed

**Bar**
- Assist guests in a friendly and courteous manner, demonstrating a good knowledge of the beverage products on offer and taking every opportunity to upsell.
- Prepare bar areas for service in accordance with Company standards and procedures.
- Serve guests with drinks and meals in accordance with hotel standards and procedures and taking every opportunity to upsell.
- Rotate bar stocks and maintain bar displays according to hotel guidelines.
- To ensure that the cellar facilities are maintained to the required standard
- To assist in the smooth running of the bar function by serving guests, both resident and non-resident drinks and meals as ordered
- Have knowledge of and operate hotel cash handling/accounting, security and emergency procedures.
- Be aware of and follow all liquor licensing laws.
- Clean bar areas after service in accordance with Hotel standards and procedures.

**ESSENTIAL**
- Great aptitude & positive out-look
- Ability to work as part of a team
- Self-driven to complete learning assignments
- Reliable, Efficient and pro-active to learning
- High levels of personal presentation and grooming

**About us.**

Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.

Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. “The Crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.

**What’s in it for you?**

People enjoy working with us because:

- Our team members are welcoming and trul